Keste
6100 W. Plano Parkway Suite 1800,
Plano, 75093, TX,
United States
Plano, 75093, TX,
United States
1 214-778-2100
Professional Services
Keste Technographics
Keste Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Keste and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Keste employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Keste has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Keste is running and its propensity to invest more and deepen its relationship with Olark , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Keste revenues, which have grown to $55.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Keste intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Keste Tech Stack and Enterprise Applications
Keste AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Keste implemented Olark Live Chat on its corporate website to provide real-time visitor engagement and customer-facing messaging. Olark Live Chat is categorized under Chatbots and Conversational AI and is used to deliver a web-embedded chat widget, real-time messaging, chat routing to online agents, offline message capture, and transcript logging for case continuity.
The deployment architecture centers on an embedded JavaScript widget on public web pages, with agents handling conversations through the Olark operator console and chat transcripts retained for operational review. Operational scope covers Keste's customer-facing sales and support functions, with configured chat workflows, tagging and transcript procedures to support agent response governance and ongoing operational oversight.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Keste Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Keste deployed Microsoft 365 as its Collaboration platform. The presence of Microsoft 365 on Keste's website confirms an organizational rollout of the Microsoft 365 suite to support collaboration and productivity across the firm.
The Microsoft 365 implementation at Keste emphasizes core Collaboration capabilities such as Exchange Online for hosted email, SharePoint Online for intranet and document management, OneDrive for personal file sync, Microsoft Teams for chat and meetings, and the Office productivity apps for document authoring. The deployment reflects a centralized tenant model with identity and access control aligned to Microsoft 365 governance patterns, and configuration focused on collaboration, content lifecycle, and user productivity workflows. Keste applied these Collaboration capabilities to professional services business functions including delivery teams, sales and marketing, and internal operations, with controls and policy configuration to manage sharing and document access.
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Collaboration | Collaboration |
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2016 | 2016 |
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Keste eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, Keste deployed WooCommerce on its website. Keste implemented the Automattic WooCommerce application to support its eCommerce operations, providing a customer-facing storefront and catalog management capability for online order capture and product presentation. The deployment uses WooCommerce in the eCommerce category to manage product listings, pricing structures, and the checkout workflow as part of the company web presence.
Configuration emphasized standard eCommerce functional areas such as product catalog management, shopping cart and checkout workflows, and order management, with extensibility for payment and shipping connectors typical of the eCommerce category. Operational ownership sits with web, marketing and sales stakeholders to coordinate content, commerce and transaction workflows, aligning governance around listing control and order processing. The implementation is scoped to the public-facing website and the customer commerce function, with configuration driven by site-level plugins and theme integration common to WooCommerce deployments.
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Keste CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Keste ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Keste IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Keste
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Keste Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Keste IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Keste digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Keste Technographics
Keste is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $55.0 million.
Keste operates a diverse technology stack with applications such as
Olark Live Chat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Keste has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Microsoft and Automattic.
Keste recently adopted applications including
Ruby Live Chat in 2021, Zoominfo Platform in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Keste’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Keste’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Keste technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.