AI Buyer Insights:

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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

Kids Help Phone
Location
439 University Ave., Suite 300,
Toronto, M5G 1Y8, ON,
Canada
Website
https://www.kidshelpphone.ca/
Phone
1 800-668-6868
Artw industry
Non Profit
Employee
Revenue

Kids Help Phone Technographics

Kids Help Phone Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Kids Help Phone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Kids Help Phone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Kids Help Phone has purchased the following applications: ReadSpeaker Text to Speech for Natural Language Processing in 2014, ComputerTalk Ice Contact Center for Call Center in 2016, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Kids Help Phone is running and its propensity to invest more and deepen its relationship with ReadSpeaker Holding , Computer Talk , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Kids Help Phone revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kids Help Phone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Kids Help Phone Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ReadSpeaker Holding Legacy ReadSpeaker Text to Speech Natural Language Processing AI-Powered Application n/a 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Computer Talk Legacy ComputerTalk Ice Contact Center Call Center CRM n/a 2016 2016
In 2016, Kids Help Phone implemented ComputerTalk Ice Contact Center to centralize telephone counselling operations. The ComputerTalk Ice Contact Center is a Call Center application deployed to support counsellor-facing contact workflows and agent supervision for teams operating out of the Toronto office. The implementation emphasized Call Center functional modules aligned with contact centre best practices, including automatic call distribution, interactive voice response, computer telephony integration for agent desktops, session recording, and operational reporting and dashboards. Configuration work focused on queue design, skill based routing, agent desktop configuration for counsellors, and supervisor monitoring capabilities to match counselling shifts and availability. The deployment replaced a Nortel call center solution that had been used by counsellors in the Toronto office, and was configured to interface with existing telephony trunking and agent workstations. Integrations concentrated on telephony and desktop CTI layers to ensure seamless call handoff, call context display for counsellors, and consolidated call logging within operational reporting. Governance for the rollout concentrated on updating contact handling workflows, establishing supervisor monitoring and escalation processes, and training counsellors on the new agent desktop and routing behaviors. Operational ownership stayed within counselling operations and contact centre management, with configuration controls and reporting routines instituted to support ongoing service delivery.
Customer Experience CRM 2021 2021
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian Jira Service Desk IT Service Management ITSM n/a 2020 2020
IT Service Management ITSM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
Transactional Email PaaS 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Kids Help Phone
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Kids Help Phone Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Kids Help Phone Technographics

Kids Help Phone is a Non Profit organization based in Canada, with around 200 employees and annual revenues of $17.0 million.

Kids Help Phone operates a diverse technology stack with applications such as ReadSpeaker Text to Speech, ComputerTalk Ice Contact Center and Atlassian Jira Service Desk, covering areas like Natural Language Processing, Call Center and IT Service Management.

Kids Help Phone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ReadSpeaker Holding, Computer Talk and Atlassian.

Kids Help Phone recently adopted applications including SMTP Transactional Emails in 2023, Freshservice in 2022 and Hotjar in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kids Help Phone’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kids Help Phone’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kids Help Phone technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.