Kids Help Phone
439 University Ave., Suite 300,
Toronto, M5G 1Y8, ON,
Canada
Toronto, M5G 1Y8, ON,
Canada
1 800-668-6868
Non Profit
Kids Help Phone Technographics
Kids Help Phone Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kids Help Phone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Kids Help Phone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kids Help Phone has purchased the following applications: ReadSpeaker Text to Speech for Natural Language Processing in 2014, ComputerTalk Ice Contact Center for Call Center in 2016, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kids Help Phone is running and its propensity to invest more and deepen its relationship with ReadSpeaker Holding , Computer Talk , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kids Help Phone revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kids Help Phone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kids Help Phone Tech Stack and Enterprise Applications
Kids Help Phone AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Kids Help Phone deployed ReadSpeaker Text to Speech on its website. ReadSpeaker Text to Speech is a Natural Language Processing application implemented as a browser-based text to speech player embedded in web pages, providing on-page audio rendering of site content. Deployment used an embedded client-side script model to invoke ReadSpeaker services from the site, enabling playback without requiring separate downloads. Operational scope centers on the public-facing website and the content managed by the digital content and support teams.
Functional capabilities implemented with ReadSpeaker Text to Speech include real-time text to speech playback, selectable voice and language options, adjustable playback speed, and visible text highlighting during narration, consistent with standard Natural Language Processing driven TTS functionality. Integration work focused on embedding the ReadSpeaker Text to Speech component into content templates and the content management output, with configuration and page-level controls managed by the web content team. Governance and rollout were coordinated through existing web publishing processes and accessibility review cycles to ensure consistent exposure of audio controls across relevant site pages.
|
Kids Help Phone CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Computer Talk | Legacy | ComputerTalk Ice Contact Center | Call Center | CRM | n/a | 2016 | 2016 |
In 2016, Kids Help Phone implemented ComputerTalk Ice Contact Center to centralize telephone counselling operations. The ComputerTalk Ice Contact Center is a Call Center application deployed to support counsellor-facing contact workflows and agent supervision for teams operating out of the Toronto office.
The implementation emphasized Call Center functional modules aligned with contact centre best practices, including automatic call distribution, interactive voice response, computer telephony integration for agent desktops, session recording, and operational reporting and dashboards. Configuration work focused on queue design, skill based routing, agent desktop configuration for counsellors, and supervisor monitoring capabilities to match counselling shifts and availability.
The deployment replaced a Nortel call center solution that had been used by counsellors in the Toronto office, and was configured to interface with existing telephony trunking and agent workstations. Integrations concentrated on telephony and desktop CTI layers to ensure seamless call handoff, call context display for counsellors, and consolidated call logging within operational reporting.
Governance for the rollout concentrated on updating contact handling workflows, establishing supervisor monitoring and escalation processes, and training counsellors on the new agent desktop and routing behaviors. Operational ownership stayed within counselling operations and contact centre management, with configuration controls and reporting routines instituted to support ongoing service delivery.
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
Kids Help Phone ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Kids Help Phone implemented Atlassian Jira Service Desk on its website to provide a public facing ticket intake and self service portal. The deployment uses Atlassian Jira Service Desk as the foundation for IT Service Management workflows, consolidating web submitted requests into structured queues for triage and tracking. The implementation centers on customer facing request forms and a knowledge base to streamline web support interactions and reduce direct contact volume.
Configuration emphasizes request type classification, queue routing, SLA management, and automated notifications to support internal support teams and web support operations. Integrations are limited to the website front end where the Jira Service Desk portal captures requests and feeds them into internal agent queues, supporting IT and service desk business functions. Governance is implemented through role based agent access, defined escalation pathways, and standard ticket lifecycle workflows within Atlassian Jira Service Desk.
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Kids Help Phone PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2023 | 2023 |
|
Kids Help Phone IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Kids Help Phone
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kids Help Phone Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kids Help Phone IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kids Help Phone digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kids Help Phone Technographics
Kids Help Phone is a Non Profit organization based in Canada,
with around 200 employees and annual revenues of $17.0 million.
Kids Help Phone operates a diverse technology stack with applications such as
ReadSpeaker Text to Speech, ComputerTalk Ice Contact Center and Atlassian Jira Service Desk,
covering areas like Natural Language Processing, Call Center and IT Service Management.
Kids Help Phone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ReadSpeaker Holding, Computer Talk and Atlassian.
Kids Help Phone recently adopted applications including
SMTP Transactional Emails in 2023, Freshservice in 2022 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kids Help Phone’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kids Help Phone’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kids Help Phone technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.