Kingston University London
River House, 53-57 High St,
Surrey, KT1 1NB,
United Kingdom
Surrey, KT1 1NB,
United Kingdom
44 20 8417-9000
Education
Kingston University London Technographics
Kingston University London Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kingston University London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Kingston University London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kingston University London has purchased the following applications: Unit4 Business World for ERP Financial in 2016, Ruby Live Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kingston University London is running and its propensity to invest more and deepen its relationship with UNIT4 , Symmetry , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kingston University London revenues, which have grown to $257.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kingston University London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kingston University London Tech Stack and Enterprise Applications
Kingston University London ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Kingston University London implemented Unit4 Business World in an ERP Financial deployment valued at £1.5M in software and services. The effort was organized under the Kingston University Unified Programme to centralize administrative platforms and to improve enterprise financial insight alongside research funding administration.
The implementation encompassed Unit4 Business World Finance, Human Resources, Payroll and Research modules. Configurations targeted core financial management and reporting, HR lifecycle management, payroll processing, and research grants and fund accounting capabilities, aligning functional workflows across administrative and academic support functions.
The programme emphasized delivering timely and accurate data for students and enabling employee development, which implied integration of Unit4 Business World with student-facing data flows and research enterprise funding processes without naming specific systems. Operational coverage included finance departments, HR and payroll operations, research administration and central student services across the university.
Governance for the rollout was structured through the Unified Programme to standardize processes, centralize data models and guide configuration, training and change management. Stated objectives were improved financial insight, timely student data, enhanced employee development and strengthened services to support research and enterprise funding.
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ERP Financial | ERP |
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2016 | 2016 |
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Kingston University London AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Kingston University London implemented Ruby Live Chat. The university deployed Ruby Live Chat as a Chatbots and Conversational AI solution on its public website to provide real-time visitor engagement and initial student inquiry handling, covering the main web presence rather than back-office transactional processing.
Ruby Live Chat was configured to support live agent interaction with scripted responses and basic automated triage consistent with Chatbots and Conversational AI capabilities. Operational ownership sat with digital services and the web communications team, who managed chat widget configuration, staffing models for live handoff, and routing into student services and admissions workflows to support web-first student engagement.
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Kingston University London Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Kingston University London implemented Microsoft 365 for Collaboration, and the deployment is referenced on the university website. Microsoft 365 is used as the primary Collaboration application to support institutional communication and content workflows. The presence of Microsoft 365 on the public site indicates a tenant-level, cloud-hosted deployment of Microsoft 365 referenced in campus web assets.
The implementation of Microsoft 365 consolidated standard Collaboration capabilities including cloud email, real-time team collaboration, document storage and sharing, and intranet style content management. Microsoft 365 was configured to provide core Collaboration functionality such as Exchange Online email, Microsoft Teams for synchronous collaboration, SharePoint for document management and intranet content, and OneDrive for personal file storage, aligning with typical Microsoft 365 feature sets.
Operational coverage included academic and administrative business functions across the university, with central IT governance responsible for tenant administration, user provisioning, identity and access configuration, and policy enforcement. The configuration emphasized Collaboration workflows for staff and students, and the deployment was surfaced through the university website as part of its public technology footprint.
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Kingston University London CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Kingston University London ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Kingston University London PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Kingston University London IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Kingston University London
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Business Partner | Manager | HR | |
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Head of HR | Director | HR | |
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HR Business Partner | Manager | HR | |
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Head of Technical Services | Director | Finance | |
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Integration & Database Manager | Manager | IT | |
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Vice-Chancellor | VP | Operations | |
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Director, IT Special Projects | Director | IT | |
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Head of IT | Director | IT | |
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Academic Registrars | Non Manager | Operations | |
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Human Resources Director | Director | HR | |
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Head of Procurement | Director | Procurement | |
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Department of Accounting, Finance and Informatics | Manager | Finance | |
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Director of Finance | Director | Finance | |
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Finance Systems Manager | Manager | IT | |
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Chief Information Officer | CXO | IT | |
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Head of Procurement | Director | Procurement | |
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Apps Being Evaluated by Kingston University London Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kingston University London IT executives and key decision makers. This section highlights Kingston University London's latest recorded technology evaluations, including Intrado INXPO for Audio Video and Web Conferencing on 2024-11-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kingston University London digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-11-12 | Kingston University London | Evaluated | Intrado | Intrado INXPO | Audio Video and Web Conferencing | Collaboration |
FAQ - APPS RUN THE WORLD Kingston University London Technographics
Kingston University London is a Education organization based in United Kingdom,
with around 2000 employees and annual revenues of $257.0 million.
Kingston University London operates a diverse technology stack with applications such as
Unit4 Business World, Ruby Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Kingston University London has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Ruby and Microsoft.
Kingston University London recently adopted applications including
ClickDimensions Marketing Automation in 2021, Salesforce Pardot in 2021 and SendinBlue in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kingston University London’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kingston University London’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kingston University London technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.