Singapore, 238874,
Singapore
Books Kinokuniya Singapore Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Books Kinokuniya Singapore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Books Kinokuniya Singapore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Books Kinokuniya Singapore has purchased the following applications: Nulab Backlog for Collaboration in 2019, Zendesk Service for Customer Support in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Books Kinokuniya Singapore is running and its propensity to invest more and deepen its relationship with Nulab , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Books Kinokuniya Singapore revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Books Kinokuniya Singapore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nulab | Legacy | Nulab Backlog | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Books Kinokuniya Singapore implemented Nulab Backlog as its Collaboration platform to centralize project and issue workflows for regional webstore operations. The rollout targeted the Singapore regional webstore team and established a coordinated triage path for cross region issues involving Japan headquarters, aligning collaboration tooling with ecommerce and webstore business functions.
The implementation emphasized project and issue management capabilities of Nulab Backlog, with explicit use of the Wiki for knowledge sharing and issue templates to standardize bug reporting. Configuration focused on issue lifecycle orchestration, template driven submissions for client and vendor communications, and knowledge base curation to reduce duplicated troubleshooting and inquiries.
Operational governance shifted toward centralized reporting and cross region triage, instituting consistent templates and owner assignments to streamline escalation to Japan HQ when required. Outcomes reported in the case interview include reduced repetitive inquiries to Japan HQ and improved transparency across regional teams, achieved through the combined use of the Wiki, issue templates, and structured project boards in Nulab Backlog.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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