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Kion North America United States Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Warranty and Claim Management Warranty Claims Management ERP Services and Operations Dss Partners 2024 2025
In 2024 Kion North America implemented SAP Warranty and Claim Management as part of a dealer-facing commerce and warranty workflow modernization. The Warranty Claims Management deployment was anchored by a dealer ecommerce portal built on Intershop, enabling dealers to submit and track warranty claims, orders, returns and inventory in real time. SAP Warranty and Claim Management was configured to receive claim submissions and inventory updates transmitted from the Intershop portal, creating an end to end flow from dealer entry to SAP ERP warranty processes. Functional capabilities implemented include dealer claim submission and status tracking, order and returns processing, and inventory synchronization to support warranty adjudication and fulfillment workflows. Integration architecture centered on a tight interface between the Intershop dealer portal and Kion’s SAP backend, with DSS Partners and Intershop named as implementers responsible for connecting portal transactions into SAP warranty handling and ERP order records. The operational scope emphasized dealer channels and ecommerce order capture, with business functions impacted including warranty operations, order management, returns management and dealer support. Governance changes focused on centralizing dealer facing workflows and routing claims through SAP warranty processes for consistent processing and tracking. Outcomes noted in the case study include improved dealer experience and an increase in online order share driven by real time visibility into claims and inventory.
IT Decision Makers and Key Stakeholders at Kion North America United States
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Kion North America United States Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Kion North America United States Technographics

Kion North America United States is a Manufacturing organization based in United States, with around 450 employees and annual revenues of $150.0 million.

Kion North America United States operates a diverse technology stack with applications such as SAP Warranty and Claim Management, covering areas like Warranty Claims Management.

Kion North America United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP.

Kion North America United States recently adopted applications including SAP Warranty and Claim Management in 2024, highlighting its ongoing modernization strategy.

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