Summerville, 29483, SC,
United States
Kion North America United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kion North America United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Kion North America United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kion North America United States has purchased the following applications: SAP Warranty and Claim Management for Warranty Claims Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kion North America United States is running and its propensity to invest more and deepen its relationship with SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kion North America United States revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kion North America United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Warranty and Claim Management | Warranty Claims Management | ERP Services and Operations | Dss Partners | 2024 | 2025 |
In 2024 Kion North America implemented SAP Warranty and Claim Management as part of a dealer-facing commerce and warranty workflow modernization. The Warranty Claims Management deployment was anchored by a dealer ecommerce portal built on Intershop, enabling dealers to submit and track warranty claims, orders, returns and inventory in real time.
SAP Warranty and Claim Management was configured to receive claim submissions and inventory updates transmitted from the Intershop portal, creating an end to end flow from dealer entry to SAP ERP warranty processes. Functional capabilities implemented include dealer claim submission and status tracking, order and returns processing, and inventory synchronization to support warranty adjudication and fulfillment workflows.
Integration architecture centered on a tight interface between the Intershop dealer portal and Kion’s SAP backend, with DSS Partners and Intershop named as implementers responsible for connecting portal transactions into SAP warranty handling and ERP order records. The operational scope emphasized dealer channels and ecommerce order capture, with business functions impacted including warranty operations, order management, returns management and dealer support.
Governance changes focused on centralizing dealer facing workflows and routing claims through SAP warranty processes for consistent processing and tracking. Outcomes noted in the case study include improved dealer experience and an increase in online order share driven by real time visibility into claims and inventory.
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