Kissimmee Utility Authority
1701 W. Carroll St,
Kissimmee, 34741, FL,
United States
Kissimmee, 34741, FL,
United States
1 407-933-7777
Utilities
Kissimmee Utility Authority Technographics
Kissimmee Utility Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kissimmee Utility Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Kissimmee Utility Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kissimmee Utility Authority has purchased the following applications: Paymentus Payveris for Payment Processing in 2018, Journyx PTO Tracking and Leave Management for Absence and Leave Management in 2023, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kissimmee Utility Authority is running and its propensity to invest more and deepen its relationship with Paymentus , Journyx , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kissimmee Utility Authority revenues, which have grown to $188.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kissimmee Utility Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kissimmee Utility Authority Tech Stack and Enterprise Applications
Kissimmee Utility Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, Kissimmee Utility Authority implemented Paymentus Payveris for Payment Processing on its public website. The implementation positioned Paymentus Payveris as the web payment gateway and processing layer for customer-initiated utility bill payments.
The deployment concentrated on embedding the Paymentus Payveris payment flows into KUA’s customer account and billing pages, delivering hosted payment pages, tokenized payment form integration, and vendor-hosted authorization and settlement workflows. Configuration emphasized secure online payment capture and vendor-managed processing, consistent with Payment Processing functional patterns.
Integration was executed directly on the KUA website, routing web-originated transactions to Paymentus Payveris and supporting operational processes in billing and customer service. Operational coverage focused on the public customer portal, with the Payment Processing solution serving KUA’s billing and customer support functions.
Governance and operational ownership rested with billing and customer service teams, while Paymentus Payveris provided the externally hosted payment processing infrastructure. The implementation reads as a website-first rollout of a third-party Payment Processing application to centralize online bill payment capability for Kissimmee Utility Authority.
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Kissimmee Utility Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Journyx | Legacy | Journyx PTO Tracking and Leave Management | Absence and Leave Management | HCM | Cogsdale | 2023 | 2023 |
In 2023 Kissimmee Utility Authority deployed Journyx PTO Tracking and Leave Management. The deployment was delivered with implementation partner Cogsdale and targeted automation of HR payroll and finance processes at the utility.
Journyx PTO Tracking and Leave Management was configured to provide real time accruals, multi level approvals, and mobile approvals, and the implementation automated accrual calculations to enforce consistent leave rules. Configuration work focused on accrual rule engines, tiered approval workflows, and mobile approval flows to support on the go supervisor sign off and time off forecasting.
The implementation included payroll integrations to move approved leave and accruals into payroll processing, aligning absence data with pay calculations and finance reporting. Operational scope covered HR, payroll, and finance teams across Kissimmee Utility Authority, supporting the organization at its 300 employee scale.
Governance changes emphasized structured approval routing and centralized accrual calculation ownership to reduce manual processing. Reported outcomes from the engagement included reduced errors and saved staff time as a result of the automated accruals and payroll integrations, demonstrating practical operational benefits from the Absence and Leave Management deployment.
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Time and Attendance | HCM |
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2023 | 2023 |
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Time and Attendance, Time Clock (Hardware) | HCM |
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2023 | 2023 |
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Time and Attendance, Time Clock (Hardware) | HCM |
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2012 | 2012 |
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Kissimmee Utility Authority AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Kissimmee Utility Authority implemented LiveHelpNow Live Chat, deploying the LiveHelpNow Live Chat application under the Chatbots and Conversational AI category on its public website kua.com. The deployment established a customer-facing conversational channel to handle real-time inquiries from residents and account holders through the utility web presence.
The LiveHelpNow Live Chat implementation was delivered as a web-embedded chat widget consistent with Chatbots and Conversational AI solutions, configured for agent routing, canned responses, chat transcript logging, session queueing, and proactive chat invitations. The LiveHelpNow Live Chat configuration reflects standard category capabilities for scripted message flows and web session handoff to human agents.
Operational ownership sits with KUA customer service and contact center functions, where agent access controls and chat-handling workflows were applied to align web engagement with existing service processes. Governance focused on agent role configuration, chat transcript retention, and operational procedures for handling inbound web chat inquiries through the LiveHelpNow Live Chat application.
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Predictive Analytics | AI-Powered Application |
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2024 | 2024 |
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Kissimmee Utility Authority Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Kissimmee Utility Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Kissimmee Utility Authority ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2017 | 2017 |
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Kissimmee Utility Authority PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2014 | 2014 |
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Kissimmee Utility Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Kissimmee Utility Authority CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Kissimmee Utility Authority
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Kissimmee Utility Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kissimmee Utility Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kissimmee Utility Authority digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Kissimmee Utility Authority Technographics
Kissimmee Utility Authority is a Utilities organization based in United States,
with around 300 employees and annual revenues of $188.0 million.
Kissimmee Utility Authority operates a diverse technology stack with applications such as
Paymentus Payveris, Journyx PTO Tracking and Leave Management and LiveHelpNow Live Chat,
covering areas like Payment Processing, Absence and Leave Management and Chatbots and Conversational AI.
Kissimmee Utility Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, Journyx and LiveHelpNow.
Kissimmee Utility Authority recently adopted applications including
Journyx Scout in 2024, Journyx PTO Tracking and Leave Management in 2023 and Journyx Easy Time Entry in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kissimmee Utility Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kissimmee Utility Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kissimmee Utility Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.