KitchenAid
553 Benson Rd,
Benton Harbor, 49022, MI,
United States
Benton Harbor, 49022, MI,
United States
1 800-422-1230
Retail
KitchenAid Technographics
KitchenAid Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KitchenAid and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 KitchenAid employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KitchenAid has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Adobe Experience Manager for Digital Asset Management in 2018, Klevu Discovery Suite for Personalization and Product Recommendations in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KitchenAid is running and its propensity to invest more and deepen its relationship with Google , Adobe Systems , Klevu or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KitchenAid revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KitchenAid intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KitchenAid Tech Stack and Enterprise Applications
KitchenAid Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, KitchenAid deployed Google Workspace (Formerly Google G-Suite) as its centralized Collaboration platform. The implementation covers enterprise email, cloud document storage, scheduling, and conferencing for KitchenAid's workforce of approximately 4,000 employees in the United States.
The deployment leverages core Google Workspace modules including Gmail for enterprise email, Google Drive and Google Docs for cloud document collaboration and version control, Google Calendar for shared scheduling, and Google Meet for video conferencing. Administrative and security configuration is managed through the Google Admin Console, enabling user and group provisioning, organizational unit policy controls, and domain level settings.
KitchenAid’s public website contains references to Google Workspace assets, indicating use of Google hosted components within their web footprint and potential integration points between public content and internal collaboration workflows. The implementation model follows a cloud hosted SaaS architecture, with Google providing the underlying infrastructure and service delivery for collaboration functionality.
Governance for Google Workspace is centered on centralized administration, policy driven access controls, and shared drive configurations to support cross functional collaboration across corporate functions such as marketing, product, and customer support. Operational practices emphasize centralized user management, email routing rules, and secure sharing policies to maintain control over corporate communications and collaborative documents.
|
KitchenAid Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2018 | 2018 |
In 2018 KitchenAid implemented Adobe Experience Manager as a Digital Asset Management solution for its public website. Adobe Experience Manager is used on their website to centralize and deliver digital assets that support product pages and marketing content.
The deployment emphasizes core Digital Asset Management capabilities, including asset ingestion, metadata management, version control, automated renditions, and delivery APIs configured to serve high-resolution product imagery and creative assets. Configuration work focused on taxonomy and metadata schemas to ensure consistent asset discovery and lifecycle handling across web channels.
Operationally the Adobe Experience Manager implementation supports marketing, ecommerce, and creative teams who author and publish web content on KitchenAid.com. The system is provisioned to link assets directly into site templates and page components, enabling editorial workflows and approvals tied to web publishing schedules.
Governance for Adobe Experience Manager centers on asset stewardship, metadata standards, lifecycle workflows, and role based access controls, with a staged rollout approach to onboard content producers and site teams. The narrative reflects an enterprise website use case for Digital Asset Management where Adobe Experience Manager functions as the primary asset repository and delivery layer.
|
KitchenAid eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klevu | Legacy | Klevu Discovery Suite | Personalization and Product Recommendations | eCommerce | n/a | 2021 | 2021 |
In 2021, KitchenAid deployed Klevu Discovery Suite for Personalization and Product Recommendations on its public website. The Klevu Discovery Suite implementation operates as the site discovery layer, delivering site search, on-site personalized product recommendations, and front-end merchandising logic through API-driven components and client-side personalization hooks.
The implementation concentrates functional modules from Klevu Discovery Suite such as relevance tuning, merchandising rules, synonym handling, and recommendations orchestration, with analytics instrumentation to inform merchandising decisions. The deployment supports KitchenAid e-commerce and digital merchandising business functions and is governed operationally by the e-commerce and merchandising teams, positioning Klevu Discovery Suite as KitchenAid's primary platform for Personalization and Product Recommendations on the website.
|
KitchenAid CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
KitchenAid ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
KitchenAid TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
KitchenAid IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
KitchenAid CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at KitchenAid
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
General Manager | Manager | Finance | |
|
|
|
Global Director, Product & Marketing | Director | Marketing | |
|
|
|
Associate Promotions Manager | Manager | Marketing | |
|
|
|
Director of Region Sales | Director | Finance | |
|
|
|
Senior Sales Manager, KitchenAid Small Appliances | Manager | Sales | |
|
|
|
Head of US Sales Strategy and Business Operations, KitchenAid | Director | Sales | |
|
Apps Being Evaluated by KitchenAid Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KitchenAid IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KitchenAid digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD KitchenAid Technographics
KitchenAid is a Retail organization based in United States,
with around 4000 employees and annual revenues of $1.00 billion.
KitchenAid operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Adobe Experience Manager and Klevu Discovery Suite,
covering areas like Collaboration, Digital Asset Management and Personalization and Product Recommendations.
KitchenAid has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Adobe Systems and Klevu.
KitchenAid recently adopted applications including
Klevu Discovery Suite in 2021, Dynatrace Ruxit in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KitchenAid’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KitchenAid’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KitchenAid technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.