AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Kitewheel Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2014 2014
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CSG Systems Legacy CSG Xponent Customer Engagement CRM n/a 2020 2020
In 2020, Kitewheel implemented CSG Xponent as its Customer Engagement solution, deploying CSG Xponent capabilities directly on its public website to support digital client interactions. The deployment reflects a compact, web-focused architecture consistent with a 25 employee professional services firm, with the website acting as the primary channel for orchestration and customer-facing message delivery. The implementation centered on common Customer Engagement functional modules, including campaign orchestration, journey orchestration, real-time decisioning, personalization, and engagement analytics. Configuration work emphasized event-driven triggers and segment-based targeting, with reusable message templates and campaign schedules to support recurring client communications. Operational scope covered marketing and client success workflows, with administration and campaign governance retained by a small centralized operations team. Rollout was channel-specific to the public website, and governance practices aligned to campaign approval workflows and data handling responsibilities appropriate for a small services organization. The narrative restates that Kitewheel uses CSG Xponent as a Customer Engagement application to align website interactions with marketing and client engagement functions, clarifying the relationship between company, application, category, and business function without introducing named integrations or external system replacements.
Customer Support CRM 2018 2018
Marketing Automation CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian StatusPage Incident Management ITSM n/a 2018 2018
IT Service Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2015 2015
Transactional Email PaaS 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2022 2022
IT Decision Makers and Key Stakeholders at Kitewheel
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Kitewheel Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Kitewheel Technographics

Kitewheel is a Professional Services organization based in United States, with around 25 employees and annual revenues of $3.0 million.

Kitewheel operates a diverse technology stack with applications such as Zoom, CSG Xponent and Atlassian StatusPage, covering areas like Audio Video and Web Conferencing, Customer Engagement and Incident Management.

Kitewheel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zoom Video Communications, CSG Systems and Atlassian.

Kitewheel recently adopted applications including Microsoft 365 in 2022, Slack Connect in 2022 and Proofpoint Email Security and Protection in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kitewheel’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kitewheel’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kitewheel technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.