Klaussner
405 Lewallen Road,
Asheboro, 27204, NC,
United States
Asheboro, 27204, NC,
United States
1 800-828-9534
Retail
Klaussner Technographics
Klaussner Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Klaussner and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Klaussner employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Klaussner has purchased the following applications: Microsoft 365 for Collaboration in 2015, Telerik Sitefinity CMS for Web Content Management in 2012, FreshDesk Customer Support for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Klaussner is running and its propensity to invest more and deepen its relationship with Microsoft , Progress Software , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Klaussner revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Klaussner intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Klaussner Tech Stack and Enterprise Applications
Klaussner Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Klaussner implemented Microsoft 365 as its primary Collaboration platform to support a mid-market retail workforce of approximately 1,200 employees. The Microsoft 365 deployment is described as a cloud-hosted tenant configuration providing core collaboration capabilities aligned to corporate communication, document management, and productivity workflows.
The implementation uses Microsoft 365 components including Exchange Online for enterprise email, SharePoint Online for intranet and document libraries, Microsoft Teams for real-time collaboration, and OneDrive for personal file sync and sharing. Configuration emphasis is on tenant-level service provisioning, mailbox and site architecture, group and team structure, and standard collaboration governance such as content classification and access controls.
Microsoft 365 is referenced on the Klaussner website, indicating public-facing acknowledgement of the platform in corporate touchpoints. Operational governance focuses on centralized tenant administration, identity and access management policies, and role-based provisioning to support business functions across merchandising, supply chain, finance, and corporate communications.
|
Klaussner Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2012 | 2012 |
In 2012, Klaussner implemented Telerik Sitefinity CMS on its public website. Klaussner uses Telerik Sitefinity CMS as its enterprise Web Content Management platform to manage product pages, corporate content, and promotional assets. The deployment positioned the application to support marketing, digital experience, and eCommerce content operations.
Configuration emphasized content authoring, template driven page rendering, role based publishing workflows, and centralized asset library management, reflecting standard Web Content Management capabilities. Content is delivered through Telerik Sitefinity CMS front end channels and exposed via standard APIs to be consumed by eCommerce storefronts, analytics engines, and marketing automation tooling, supporting cross functional content workflows. Governance focused on marketing ownership of content, template governance for brand consistency, and staged publishing processes to coordinate product and promotional launches.
|
Klaussner CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Klaussner deployed FreshDesk Customer Support on its website to centralize external customer inquiries and support workflows. FreshDesk Customer Support is the primary Customer Support application used to capture web-submitted requests and provide a customer-facing portal on Klaussner's public site.
Configuration emphasized core Customer Support capabilities typical of the category, including ticket management, a knowledge base for self-service, an agent workspace for case handling, and automated routing and SLA rules to standardize triage. The implementation included workflow automation such as canned responses, priority tagging, and rule-based assignment to streamline agent processing and maintain consistent handling policies.
Operational coverage is focused on customer service and e-commerce support teams, with the FreshDesk Customer Support instance embedded into the website to route inquiries into the centralized ticket queue. The deployment follows a SaaS delivery model, keeping the application and customer touchpoints web accessible and managed through the vendor console.
Governance was structured around centralized ticket assignment, SLA driven escalation workflows, and role based agent permissions to enforce support processes and access control. Rollout centered on embedding the FreshDesk Customer Support portal on the site and onboarding support staff to the new ticketing and knowledge base workflows.
|
Klaussner ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
Klaussner IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Klaussner CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Klaussner
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Klaussner Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Klaussner IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Klaussner digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Klaussner Technographics
Klaussner is a Retail organization based in United States,
with around 1200 employees and annual revenues of $400.0 million.
Klaussner operates a diverse technology stack with applications such as
Microsoft 365, Telerik Sitefinity CMS and FreshDesk Customer Support,
covering areas like Collaboration, Web Content Management and Customer Support.
Klaussner has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Progress Software and Freshworks.
Klaussner recently adopted applications including
FreshDesk Customer Support in 2021, Google Cloud Platform (GCP) in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Klaussner’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Klaussner’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Klaussner technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.