AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Kobeya Japan Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2017 2017
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Concrete CMS Legacy Concrete CMS Web Content Management Content Management n/a 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Toshiba Legacy Toshiba T-SQUARE CRM CRM CRM n/a 2019 2020
In 2019, Kobeya Japan moved its customer service CRM to Toshiba T-SQUARE CRM, deploying the T-SQUARE/CT FC Edition as a cloud contact-center platform to manage consumer and retail store inquiries across Japan. The implementation completed in about three months, indicating an accelerated cloud rollout focused on centralizing frontline inquiry handling. The deployment emphasized centralized inquiry management and business self-customization, leveraging the contact-center CRM capabilities of T-SQUARE/CT FC Edition. Functional configuration centered on unified case management, agent console workflows, and routing and reporting workflows common to CRM implementations, enabling business teams to adapt flows without heavy IT change cycles. Operational coverage targeted customer service and retail operations handling store and consumer queries within Japan, with governance shifted toward business-led customization and centralized oversight of inquiry queues. The Toshiba T-SQUARE CRM implementation explicitly delivered improved business continuity and rapid provisioning of contact-center functionality for customer facing teams.
Tag Management CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
Domain Name System (DNS) IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2018 2018
Secure Sockets Layer (SSL) CyberSecurity 2022 2022

IT Decision Makers and Key Stakeholders at Kobeya Japan

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Kobeya Japan Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kobeya Japan IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kobeya Japan digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Kobeya Japan Technographics
Kobeya Japan is a Consumer Packaged Goods organization based in Japan, with around 324 employees and annual revenues of $76.0 million.
Kobeya Japan operates a diverse technology stack with applications such as Cisco Webex Meetings, Concrete CMS and Toshiba T-SQUARE CRM, covering areas like Audio Video and Web Conferencing, Web Content Management and CRM.
Kobeya Japan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, Concrete CMS and Toshiba.
Kobeya Japan recently adopted applications including Microsoft Azure DNS in 2024, Microsoft Azure Cloud Services in 2023 and Google Workspace (Formerly Google G-Suite) in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kobeya Japan’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Kobeya Japan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kobeya Japan technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.