List of Toshiba T-SQUARE CRM Customers
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Since 2010, our global team of researchers has been studying Toshiba T-SQUARE CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Toshiba T-SQUARE CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Toshiba T-SQUARE CRM for CRM include: Lion Japan, a Japan based Consumer Packaged Goods organisation with 3068 employees and revenues of $1.48 billion, Cleanup Corporation, a Japan based Manufacturing organisation with 3469 employees and revenues of $827.0 million, Kobeya Japan, a Japan based Consumer Packaged Goods organisation with 324 employees and revenues of $76.0 million, Hino Retrax, a Japan based Automotive organisation with 155 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using Toshiba T-SQUARE CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Toshiba T-SQUARE CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cleanup Corporation | Manufacturing | 3469 | $827M | Japan | Toshiba | Toshiba T-SQUARE CRM | CRM | 2022 | n/a | In 2022, Cleanup Corporation operated a CS core system built on Toshiba T-SQUARE CRM to centralize customer support and long term service management under its Smile 20 program. The CS core system was constructed from the T-SQUARE series components FS-SQUARE, CDi-SQUARE, and CT-SQUARE, and the consolidated environment entered production in December 2008 with full operational status by March 2011. Cleanup configured Toshiba T-SQUARE CRM to deliver CRM class capabilities including case management, service desk workflows, field service coordination, customer contact management, web based reporting, and document distribution and collection. The implementation leveraged the T-SQUARE package architecture to standardize repair response reporting and enable prompt capture of field results, supporting category aligned operational workflows for customer support and service delivery. The deployment used a web oriented architecture that reduced paper usage and enabled near real time factor analysis and internal sharing of repair outcomes, supporting internal repair decision making and broader customer contact operations. Operational coverage emphasized customer support business functions, ongoing product proposals such as the Cleanlady stainless steel kitchen, and a 20 year support program for end customers, reflecting cross functional use across service, support, and product planning teams. Governance of the CS core system positioned Toshiba T-SQUARE CRM as a strategic information system for Cleanup, embedding prompt reporting, streamlined operations, and internal data sharing into support processes. Toshiba Solutions used Cleanup’s operational feedback to refine the T-SQUARE series and distribute those improvements to other customers, while Cleanup continued to operate the CRM to improve service quality and reduce environmental impact through lower paper consumption. | |
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Hino Retrax | Automotive | 155 | $16M | Japan | Toshiba | Toshiba T-SQUARE CRM | CRM | 2022 | n/a | In 2022 Hino Retrax implemented Toshiba T-SQUARE CRM, specifically the T-SQUARE/CT FC Edition, to centralize phone, fax, and online inquiries into a single contact-center CRM database. The deployment focused on supporting sales and distribution operations across Japan and is identified in the vendor case study as a contact-center CRM implementation. The solution consolidated inbound channels and contact records to provide unified inquiry intake, routing, and case management, enabling structured capture of customer interactions for sales follow up. Configuration emphasized a central CRM database and analytics capabilities intended to support strategic sales analysis. The cloud rollout followed a rapid proof of concept and quick launch approach, operationalizing the contact-center CRM quickly for day to day handling of inbound requests. The system was scaled to manage roughly 1,000 inquiries per month according to the vendor case study, covering phone, fax, and online channels used by sales and distribution teams. Governance changes centralized inquiry handling and data stewardship within the CRM, aligning contact data for sales analysis and distribution workflows. The vendor case study reports improved response quality and enhanced analytics as primary operational outcomes. | |
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Kobeya Japan | Consumer Packaged Goods | 324 | $76M | Japan | Toshiba | Toshiba T-SQUARE CRM | CRM | 2019 | n/a | In 2019, Kobeya Japan moved its customer service CRM to Toshiba T-SQUARE CRM, deploying the T-SQUARE/CT FC Edition as a cloud contact-center platform to manage consumer and retail store inquiries across Japan. The implementation completed in about three months, indicating an accelerated cloud rollout focused on centralizing frontline inquiry handling. The deployment emphasized centralized inquiry management and business self-customization, leveraging the contact-center CRM capabilities of T-SQUARE/CT FC Edition. Functional configuration centered on unified case management, agent console workflows, and routing and reporting workflows common to CRM implementations, enabling business teams to adapt flows without heavy IT change cycles. Operational coverage targeted customer service and retail operations handling store and consumer queries within Japan, with governance shifted toward business-led customization and centralized oversight of inquiry queues. The Toshiba T-SQUARE CRM implementation explicitly delivered improved business continuity and rapid provisioning of contact-center functionality for customer facing teams. | |
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Consumer Packaged Goods | 3068 | $1.5B | Japan | Toshiba | Toshiba T-SQUARE CRM | CRM | 2025 | n/a |
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Buyer Intent: Companies Evaluating Toshiba T-SQUARE CRM
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