Korus Group Asia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Korus Group Asia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 310 Korus Group Asia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Korus Group Asia has purchased the following applications: Microsoft 365 for Collaboration in 2022, Plezi for Marketing Automation in 2023, SimplyDesk for Incident Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Korus Group Asia is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Plezi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Korus Group Asia revenues, which have grown to $31.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Korus Group Asia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Plezi | Legacy | Plezi | Marketing Automation | CRM | n/a | 2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SimplyDesk | Legacy | SimplyDesk | Incident Management | ITSM | n/a | 2023 | 2023 |
In 2023, Korus Group Asia implemented SimplyDesk for Incident Management on its public website. The deployment places SimplyDesk as the web-embedded incident intake and ticketing layer that captures customer and internal incident reports via the corporate site.
Configuration focused on core Incident Management capabilities, including ticket capture, categorization, routing and assignment workflows, priority and SLA tracking, and operational dashboards. SimplyDesk was configured to support structured incident forms and automated routing rules to align reported issues with service owners.
Operational coverage centers on customer support, internal IT service management, and professional services delivery teams within Korus Group Asia in Malaysia, aligning incident intake with these business functions. The web-first deployment centralizes incoming issues into a single ticket queue in SimplyDesk to streamline triage and assignment.
Governance workstreams established ticket lifecycle policies, escalation paths, and role based access to queues, with a phased website activation to manage adoption. Process documentation and training were used to standardize categorization, ownership, and SLA driven response workflows in SimplyDesk.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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