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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

Kruk
Location
st. Wolowska 8,
Wroclaw, 51-116,
Poland
Website
https://www.en.kruk.eu/
Phone
48 71 790 28 00
Artw industry
Banking and Financial Services
Employee
Revenue

Kruk Technographics

Kruk Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Kruk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3062 Kruk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Kruk has purchased the following applications: OVHcloud for Application Hosting and Computing Services in 2019, SentiOne for Chatbots and Conversational AI in 2021, Microsoft Dynamics 365 Human Resources for Core HR in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Kruk is running and its propensity to invest more and deepen its relationship with OVHcloud , Hetzner , Atman Cloud Services or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Kruk revenues, which have grown to $417.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kruk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Kruk Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OVHcloud Legacy OVHcloud Application Hosting and Computing Services IaaS n/a 2019 2019
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2014 2014
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SentiOne Legacy SentiOne Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Kruk implemented SentiOne to automate debt-collection and customer service interactions in Poland using Chatbots and Conversational AI across inbound channels. The deployment was scoped to address routine client verification, debt-status inquiries and payment inquiries within Kruk's customer service and collections functions. SentiOne delivered a custom chatbot and a voicebot configured to execute verification flows and respond to common payment and account status questions. The implementation included conversational scripting and automated decision points to route unresolved queries to human teams when required. The solution was integrated with Kruk's CRM to surface client records during conversations and to log interaction outcomes, enabling real-time verification tied to account data. As deployed the bots immediately handled 23% of incoming calls without human intervention, processing voice and chat interactions for collection-related inquiries. Rollout focused on debt-collection and customer service operations within Poland, bringing 24/7 automated support capability to those functions. The SentiOne implementation shortened wait and servicing times according to the project case description, shifting routine contact handling to conversational automation while preserving human-managed escalation paths for complex cases.
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Human Resources Core HR HCM n/a 2020 2020
Learning and Development HCM 2020 2020
Learning and Development HCM 2019 2019
Payroll HCM 2020 2020
Recruiting, Applicant Tracking System HCM 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2020 2020
Web Content Management Content Management 2020 2020
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ERP Financial ERP Financial Management 2020 2020
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procure to Pay Procurement 2020 2020
IT Decision Makers and Key Stakeholders at Kruk
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Kruk Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Kruk Technographics

Kruk is a Banking and Financial Services organization based in Poland, with around 3062 employees and annual revenues of $417.0 million.

Kruk operates a diverse technology stack with applications such as OVHcloud, SentiOne and Microsoft Dynamics 365 Human Resources, covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Core HR.

Kruk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OVHcloud, SentiOne and Microsoft.

Kruk recently adopted applications including Atman Cloud in 2024, SentiOne in 2021 and Microsoft Dynamics 365 Human Resources in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kruk’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kruk’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kruk technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.