List of SentiOne Customers
Gdansk, 80-386,
Poland
Since 2010, our global team of researchers has been studying SentiOne customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SentiOne for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SentiOne for Chatbots and Conversational AI include: Alior Bank, a Poland based Banking and Financial Services organisation with 7076 employees and revenues of $1.66 billion, Kruk, a Poland based Banking and Financial Services organisation with 3537 employees and revenues of $731.0 million, Airhelp, a Germany based Professional Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using SentiOne, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SentiOne customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airhelp | Professional Services | 300 | $50M | Germany | SentiOne | SentiOne | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Airhelp implemented SentiOne as an omnichannel contact-centre layer. The deployment used SentiOne React to address Chatbots and Conversational AI needs within the travel-sector customer service organization headquartered in Germany and operating across Europe and global markets.
SentiOne React was configured to aggregate social and messaging channels, surface supervisor dashboards, and deploy Instant Response templates for a team of more than 40 agents. Functional capabilities implemented included omnichannel message aggregation, templated instant responses, supervisor monitoring, and agent queue visibility aligned to customer service and social care workflows.
Operational coverage targeted Europe and global operations from the Germany headquarters, consolidating market-level social and messaging channels into a single contact-centre layer to improve cross-market visibility. The implementation centralized agent interaction handling across public comments and direct messages while preserving existing backend systems.
Governance and rollout emphasized supervisor-led monitoring via dashboards and standardized response governance using Instant Response templates to scale comment and message handling. The deployment improved visibility across markets and reduced Facebook Messenger direct-message response time by up to 65% while increasing comment response coverage fourfold.
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Alior Bank | Banking and Financial Services | 7076 | $1.7B | Poland | SentiOne | SentiOne | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Alior Bank implemented SentiOne, deploying the voicebot InfoNina as part of its Chatbots and Conversational AI initiative to automate contact-centre traffic in Poland. The initial deployment targeted inbound call steering, informational queries and selected transactional processes within Alior Bank's customer service operations.
The SentiOne implementation emphasized voicebot capabilities including intent classification, conversational scripting and transactional intent handling, configured to route calls and resolve routine inquiries. Implementation partner Alfavox worked on voice channel tuning and orchestration, and the project expanded conversational intents and flows over time.
SentiOne was integrated into Alior Bank's contact centre voice channels and call flows to intercept and automate appropriate interaction types, operating alongside human agents in retail customer service. The operational scope focused on the bank's contact-centre functions across Poland, with ongoing extension of the voicebot's capabilities into additional channels.
After approximately three years the project reported approximately 55% call automation and a 15% reduction in average handling time, with continuous expansion of intents and channels. A SentiOne chatbot was added to the bank website in 2023, reflecting a phased governance approach and incremental rollout of conversational capabilities.
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Kruk | Banking and Financial Services | 3537 | $731M | Poland | SentiOne | SentiOne | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Kruk implemented SentiOne to automate debt-collection and customer service interactions in Poland using Chatbots and Conversational AI across inbound channels. The deployment was scoped to address routine client verification, debt-status inquiries and payment inquiries within Kruk's customer service and collections functions.
SentiOne delivered a custom chatbot and a voicebot configured to execute verification flows and respond to common payment and account status questions. The implementation included conversational scripting and automated decision points to route unresolved queries to human teams when required.
The solution was integrated with Kruk's CRM to surface client records during conversations and to log interaction outcomes, enabling real-time verification tied to account data. As deployed the bots immediately handled 23% of incoming calls without human intervention, processing voice and chat interactions for collection-related inquiries.
Rollout focused on debt-collection and customer service operations within Poland, bringing 24/7 automated support capability to those functions. The SentiOne implementation shortened wait and servicing times according to the project case description, shifting routine contact handling to conversational automation while preserving human-managed escalation paths for complex cases.
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