Beijing, 100085,
China
Kuaishou Technology Technographics
Kuaishou Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kuaishou Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 28098 Kuaishou Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kuaishou Technology has purchased the following applications: Slack Connect for Collaboration in 2022, Zendesk Service for Customer Support in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kuaishou Technology is running and its propensity to invest more and deepen its relationship with Salesforce , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kuaishou Technology revenues, which have grown to $11.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kuaishou Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kuaishou Technology Tech Stack and Enterprise Applications
Kuaishou Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Kuaishou Technology implemented Slack Connect as a Collaboration application from vendor Salesforce. The deployment surfaces Slack Connect on Kuaishou's public website to enable Slack-based messaging and external collaborator access, establishing an outward-facing collaboration layer linked to customer and partner touchpoints.
Slack Connect implementation focuses on Collaboration category capabilities such as channel-based messaging, guest access controls, workspace administration, and collaboration governance to manage external threads and partner interactions. Operational scope centers on communications and partner engagement workflows across digital interfaces, with centralized administration and governance applied through Slack Connect controls rather than on-premises messaging infrastructure.
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Kuaishou Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Kuaishou Technology implemented Zendesk Service to manage customer inquiries originating from its public website. The deployment positioned Zendesk Service as the Customer Support platform for web-based user interactions, centralizing ticket intake and live messaging into an agent-facing console for the customer service function.
Configuration emphasized standard Customer Support capabilities, including ticketing workflows, knowledge base publishing, and synchronous chat to align digital touchpoints with agent processes. The implementation organized agent workspaces and queuing logic to standardize incident intake, escalation routing, and support for SLA handling, enabling a centralized interface on the website for Kuaishou's customer service operations.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Kuaishou Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Kuaishou Technology deployed Microsoft Azure Cloud Services to host its customer-facing website. The Application Hosting and Computing Services implementation centralized web application hosting and cloud compute capacity to support the public web platform.
Microsoft Azure Cloud Services was configured to provide scalable compute, persistent storage and platform-level services for application deployment, enabling standard cloud workflows such as autoscaling, health monitoring and deployment orchestration. The deployment centered on hosting the public web platform and supporting continuous delivery pipelines for web releases. Operational ownership rests with web engineering and site reliability teams, and governance emphasized change control, monitoring and capacity planning for ongoing Application Hosting and Computing Services operations.
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Kuaishou Technology
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Apps Being Evaluated by Kuaishou Technology Executives
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