Kura
21 Tyndrum St,
Glasgow, G4 0JY,
United Kingdom
Glasgow, G4 0JY,
United Kingdom
44 14 1272-1087
Professional Services
Kura Technographics
Kura Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kura and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2318 Kura employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Kura has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2017, Inisoft Syntelate XA Web Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kura is running and its propensity to invest more and deepen its relationship with iCIMS , IRIS Software , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kura revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kura intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kura Tech Stack and Enterprise Applications
Kura HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017 Kura implemented iCIMS Recruit Applicant Tracking System as its career-site recruitment engine, embedding iCIMS Recruit Applicant Tracking System directly into the company website for candidate-facing job listings and application capture. The deployment supports Kura, a United Kingdom professional services firm, and is positioned to serve corporate talent acquisition and HR hiring workflows across its organizational structure.
The implementation centers on Applicant Tracking System capabilities, including career site integration, job requisition publishing, candidate profile capture, pipeline stage tracking, interview coordination, and offer workflow orchestration. Kura’s configuration emphasizes configurable requisition workflows and candidate pools, aligning recruiter and hiring manager collaboration tools with application routing and status communications.
Operational coverage focuses on talent acquisition and HR business functions, with the iCIMS Recruit Applicant Tracking System integrated into the public-facing careers experience on wearekura.com and operating as the primary system of record for external applicant data. Governance includes role-based access for recruiters and hiring managers, standardized pipeline stages and workflow rules to drive consistent hiring processes, and reporting feeds for recruitment operations.
|
|
|
|
|
Core HR | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Management | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Management | HCM |
|
2018 | 2018 |
|
Kura AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inisoft | Legacy | Inisoft Syntelate XA Web Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Kura deployed Inisoft Syntelate XA Web Chat to support its UK contact-centre operations. The deployment positioned Inisoft Syntelate XA Web Chat as a unified agent desktop within the Chatbots and Conversational AI category to consolidate multi-channel customer interactions.
Kura configured the platform to run web chat alongside voice, email and SMS channels, delivering a single agent interface for handling concurrent sessions. Functional capabilities implemented included CRM-guided agent flows, scripted agent guidance, and unified customer context to support session transfers and escalations. The implementation used Inisoft Syntelate XA Web Chat to surface active session history and conversational context directly in the agent desktop.
Integrations centered on CRM-guided workflows that present customer context to agents and steer agent actions, enabling service orchestration across web chat, voice, email and SMS. Operational coverage targeted Kura's contact centre operations across the United Kingdom, impacting customer service and contact centre agent workflows.
The Kura case study reports outcomes after introducing web chat including a 17% reduction in calls, a 30% reduction in AHT and high CSAT. These results are associated with the multi-channel deployment and the unified agent desktop provided by Inisoft Syntelate XA Web Chat.
|
Kura Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Kura implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is referenced on Kura's corporate website and serves as the primary environment for enterprise communication and document collaboration.
The deployment leverages core Microsoft 365 Collaboration capabilities, including Exchange Online for email, SharePoint for intranet and document libraries, Teams for synchronous collaboration, and OneDrive for personal file storage, reflecting standard Collaboration workflows. Configuration work focused on tenant provisioning, user and group provisioning, and content publishing patterns to support both client-facing and internal content.
Operational coverage centers on professional services collaboration, internal communications, and content management, with governance organized around access controls, external sharing policies, and content lifecycle management. Kura's Microsoft 365 implementation structures collaboration tooling, permission models, and document workflows to support project delivery and marketing content publication on the website.
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2010 | 2010 |
|
Kura CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2016 | 2016 |
|
|
|
|
|
Call Center | CRM |
|
2003 | 2003 |
|
|
|
|
|
Call Center | CRM |
|
2006 | 2007 |
|
|
|
|
|
Call Center | CRM |
|
2014 | 2014 |
|
|
|
|
|
Call Center | CRM |
|
2023 | 2023 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2014 | 2015 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2003 | 2003 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2006 | 2007 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2018 | 2018 |
|
Kura IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Kura
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Customer Service Team Manager | Manager | Customer Service | |
|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
Customer Service Team Manager | Manager | Customer Service | |
|
|
|
Head of IT | Director | IT | |
|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
Customer Service Team Manager | Manager | Customer Service | |
|
|
|
Head Of Operations | Director | Finance | |
|
|
|
Customer Care Representative | Manager | Customer Service | |
|
|
|
Customer Service Team Manager | Manager | Customer Service | |
|
|
|
Customer Service Team Manager | Manager | Customer Service | |
|
|
|
Head of IT | Director | IT | |
|
|
|
Customer Service Manager | Manager | Customer Service | |
|
Apps Being Evaluated by Kura Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kura IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kura digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kura Technographics
Kura is a Professional Services organization based in United Kingdom,
with around 2318 employees and annual revenues of $100.0 million.
Kura operates a diverse technology stack with applications such as
iCIMS Recruit Applicant Tracking System, Inisoft Syntelate XA Web Chat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Kura has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iCIMS, Inisoft and Microsoft.
Kura recently adopted applications including
Avaya Enterprise Cloud in 2023, Cloudflare CDN in 2021 and Amazon EC2 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kura’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kura’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kura technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.