AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Kura Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
iCIMS Legacy iCIMS Recruit Applicant Tracking System Applicant Tracking System HCM n/a 2017 2017
Core HR HCM 2017 2017
Workforce Management HCM 2014 2014
Workforce Management HCM 2018 2018
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Inisoft Legacy Inisoft Syntelate XA Web Chat Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
In 2015, Kura deployed Inisoft Syntelate XA Web Chat to support its UK contact-centre operations. The deployment positioned Inisoft Syntelate XA Web Chat as a unified agent desktop within the Chatbots and Conversational AI category to consolidate multi-channel customer interactions. Kura configured the platform to run web chat alongside voice, email and SMS channels, delivering a single agent interface for handling concurrent sessions. Functional capabilities implemented included CRM-guided agent flows, scripted agent guidance, and unified customer context to support session transfers and escalations. The implementation used Inisoft Syntelate XA Web Chat to surface active session history and conversational context directly in the agent desktop. Integrations centered on CRM-guided workflows that present customer context to agents and steer agent actions, enabling service orchestration across web chat, voice, email and SMS. Operational coverage targeted Kura's contact centre operations across the United Kingdom, impacting customer service and contact centre agent workflows. The Kura case study reports outcomes after introducing web chat including a 17% reduction in calls, a 30% reduction in AHT and high CSAT. These results are associated with the multi-channel deployment and the unified agent desktop provided by Inisoft Syntelate XA Web Chat.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
Collaboration Collaboration 2016 2016
PBX, VoiP and Phone Systems Collaboration 2010 2010
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2016 2016
Call Center CRM 2003 2003
Call Center CRM 2006 2007
Call Center CRM 2014 2014
Call Center CRM 2023 2023
Call Center, Customer Experience CRM 2014 2015
Call Tracking and Recording CRM 2003 2003
Call Tracking and Recording CRM 2006 2007
Marketing Automation CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Kura
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Kura Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Kura Technographics

Kura is a Professional Services organization based in United Kingdom, with around 2318 employees and annual revenues of $100.0 million.

Kura operates a diverse technology stack with applications such as iCIMS Recruit Applicant Tracking System, Inisoft Syntelate XA Web Chat and Microsoft 365, covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.

Kura has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as iCIMS, Inisoft and Microsoft.

Kura recently adopted applications including Avaya Enterprise Cloud in 2023, Cloudflare CDN in 2021 and Amazon EC2 in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kura’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kura’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kura technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.