Glasgow, G4 0JY,
United Kingdom
Kura Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kura and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2318 Kura employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Kura has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2017, Inisoft Syntelate XA Web Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kura is running and its propensity to invest more and deepen its relationship with iCIMS , IRIS Software , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kura revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kura intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
|
|
|
|
|
Core HR | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Management | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Management | HCM |
|
2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inisoft | Legacy | Inisoft Syntelate XA Web Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Kura deployed Inisoft Syntelate XA Web Chat to support its UK contact-centre operations. The deployment positioned Inisoft Syntelate XA Web Chat as a unified agent desktop within the Chatbots and Conversational AI category to consolidate multi-channel customer interactions.
Kura configured the platform to run web chat alongside voice, email and SMS channels, delivering a single agent interface for handling concurrent sessions. Functional capabilities implemented included CRM-guided agent flows, scripted agent guidance, and unified customer context to support session transfers and escalations. The implementation used Inisoft Syntelate XA Web Chat to surface active session history and conversational context directly in the agent desktop.
Integrations centered on CRM-guided workflows that present customer context to agents and steer agent actions, enabling service orchestration across web chat, voice, email and SMS. Operational coverage targeted Kura's contact centre operations across the United Kingdom, impacting customer service and contact centre agent workflows.
The Kura case study reports outcomes after introducing web chat including a 17% reduction in calls, a 30% reduction in AHT and high CSAT. These results are associated with the multi-channel deployment and the unified agent desktop provided by Inisoft Syntelate XA Web Chat.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2010 | 2010 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2016 | 2016 |
|
|
|
|
|
Call Center | CRM |
|
2003 | 2003 |
|
|
|
|
|
Call Center | CRM |
|
2006 | 2007 |
|
|
|
|
|
Call Center | CRM |
|
2014 | 2014 |
|
|
|
|
|
Call Center | CRM |
|
2023 | 2023 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2014 | 2015 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2003 | 2003 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2006 | 2007 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||