Kustomer
318 W 39th St 5th floor,
New York, 10018, NY,
United States
New York, 10018, NY,
United States
1 800-892-6980
Professional Services
Kustomer Technographics
Kustomer Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kustomer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Kustomer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kustomer has purchased the following applications: Zuora Billing for Subscription and Recurring Billing in 2020, Greenhouse ATS for Applicant Tracking System in 2018, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kustomer is running and its propensity to invest more and deepen its relationship with Zuora , Greenhouse , HiBob or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kustomer revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kustomer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kustomer Tech Stack and Enterprise Applications
Kustomer ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zuora | Legacy | Zuora Billing | Subscription and Recurring Billing | ERP | n/a | 2020 | 2020 |
In 2020, Kustomer deployed Zuora Billing as its Subscription and Recurring Billing solution on its website. The deployment embedded Zuora Billing into Kustomer's public checkout and subscription management flows to manage recurring invoicing and subscription lifecycle needs for the professional services business.
The implementation leveraged core Subscription and Recurring Billing capabilities, including subscription lifecycle management, configurable rate plans and product catalog elements, recurring invoicing and scheduled billing runs, proration handling, and template-driven invoice generation. Zuora Billing was configured to automate billing schedules and billing event processing, and to maintain subscription records that feed downstream revenue and reconciliation activities.
Operational coverage focused on finance, revenue operations and customer success, centralizing billing orchestration and providing a single source of truth for subscriber state. Integrations were implemented at the website level for checkout and self service subscription edits, while governance emphasized billing policy configuration and change control to manage rate plan and billing rule updates.
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Kustomer HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Kustomer implemented Greenhouse ATS as their Applicant Tracking System. The company uses Greenhouse ATS on their website to capture external candidate applications, publish job postings, and provide a centralized entry point for recruiting activity for its US-based professional services organization.
Greenhouse ATS is deployed to support the talent acquisition function, bringing hiring managers and HR into a single platform for pipeline management, interview orchestration, offer tracking, and reporting. Configuration and governance focus on structured hiring pipelines and standardized interview scorecards, aligning recruiting workflows across Kustomer’s approximately 100 employees and embedding Greenhouse ATS into the company’s external recruiting and candidate experience.
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Onboarding | HCM |
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2021 | 2021 |
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Kustomer AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Kustomer implemented TeamSupport SnapEngage on its website to provide real time chat and automated conversational support. Kustomer uses TeamSupport SnapEngage as its Chatbots and Conversational AI solution to support customer service and sales engagement, embedding the application as the primary web channel for visitor interactions.
The implementation leverages TeamSupport SnapEngage functional modules typical of Chatbots and Conversational AI deployments, including a live chat widget, chatbot automation for initial triage, proactive messaging, conversation transcript capture, and routing to agent queues. The solution was deployed as a cloud delivered web widget that connects visitor sessions to a hosted agent console and captures conversation records for support workflows, with operational scope focused on the company website and business functions in customer support and sales intake, and with governance changes to front line workflows to incorporate chat based routing and conversational triage.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Kustomer Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Kustomer Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Kustomer CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2019 | 2019 |
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Kustomer ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Kustomer TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Kustomer PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Kustomer IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Kustomer CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Kustomer
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Kustomer Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kustomer IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kustomer digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Kustomer Technographics
Kustomer is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
Kustomer operates a diverse technology stack with applications such as
Zuora Billing, Greenhouse ATS and TeamSupport SnapEngage,
covering areas like Subscription and Recurring Billing, Applicant Tracking System and Chatbots and Conversational AI.
Kustomer has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zuora, Greenhouse and TeamSupport.
Kustomer recently adopted applications including
HiBob Onboarding in 2021, LiveChat in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kustomer’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kustomer’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kustomer technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.