Milano, 20122,
Italy
Kwanto Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kwanto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Kwanto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kwanto has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2023, Microsoft 365 for Collaboration in 2023, Kwanto Akyra CRM for Utilities Customer Care and Billing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kwanto is running and its propensity to invest more and deepen its relationship with Microsoft , Kwanto or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kwanto revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kwanto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kwanto | Legacy | Kwanto Akyra CRM | Utilities Customer Care and Billing | CRM | n/a | 2023 | 2023 |
In 2023, Kwanto implemented Kwanto Akyra CRM for its Onki retail electricity and gas brand. The deployment uses the Utilities Customer Care and Billing application to centralize customer care, billing, ticketing and distributor exchange workflows for the Italian market.
The Kwanto Akyra CRM implementation configures billing, customer portal and ticketing modules based on vendor described capabilities, enabling invoicing orchestration, self service account access and service ticket lifecycle management. Configuration work emphasized customer record consolidation, bill generation sequencing and automated communication flows consistent with Utilities Customer Care and Billing functional patterns.
Integrations focus on distributor exchanges and operational messaging to network operators, reflecting the distributor exchange handling cited by the vendor, and the system is positioned as the central operational hub for Onki customer operations in Italy. Operational coverage spans retail electricity and gas customer management and aligns customer service, billing teams and back office workflows within the Kwanto Akyra CRM instance.
Governance was organized to support consolidated billing and integrated customer operations in Italy as reported by the vendor, with process alignment between billing and customer care functions and established ticketing workflows for dispute and distributor communication handling. Reported outcomes include consolidated billing and integrated customer operations in Italy.
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