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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Kwanto Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2023 2023
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kwanto Legacy Kwanto Akyra CRM Utilities Customer Care and Billing CRM n/a 2023 2023
In 2023, Kwanto implemented Kwanto Akyra CRM for its Onki retail electricity and gas brand. The deployment uses the Utilities Customer Care and Billing application to centralize customer care, billing, ticketing and distributor exchange workflows for the Italian market. The Kwanto Akyra CRM implementation configures billing, customer portal and ticketing modules based on vendor described capabilities, enabling invoicing orchestration, self service account access and service ticket lifecycle management. Configuration work emphasized customer record consolidation, bill generation sequencing and automated communication flows consistent with Utilities Customer Care and Billing functional patterns. Integrations focus on distributor exchanges and operational messaging to network operators, reflecting the distributor exchange handling cited by the vendor, and the system is positioned as the central operational hub for Onki customer operations in Italy. Operational coverage spans retail electricity and gas customer management and aligns customer service, billing teams and back office workflows within the Kwanto Akyra CRM instance. Governance was organized to support consolidated billing and integrated customer operations in Italy as reported by the vendor, with process alignment between billing and customer care functions and established ticketing workflows for dispute and distributor communication handling. Reported outcomes include consolidated billing and integrated customer operations in Italy.
IT Decision Makers and Key Stakeholders at Kwanto
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Kwanto Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Kwanto Technographics

Kwanto is a Professional Services organization based in Italy, with around 10 employees and annual revenues of $1.0 million.

Kwanto operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Microsoft 365 and Kwanto Akyra CRM, covering areas like Application Hosting and Computing Services, Collaboration and Utilities Customer Care and Billing.

Kwanto has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Kwanto.

Kwanto recently adopted applications including Microsoft Azure Cloud Services in 2023, Microsoft 365 in 2023 and Kwanto Akyra CRM in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kwanto’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kwanto’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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