List of Kwanto Akyra CRM Customers
Milano, 20122,
Italy
Since 2010, our global team of researchers has been studying Kwanto Akyra CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kwanto Akyra CRM for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kwanto Akyra CRM for Utilities Customer Care and Billing include: Compagnia Energetica Italiana, a Italy based Utilities organisation with 800 employees and revenues of $198.0 million, Kwanto, a Italy based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Kwanto Akyra CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kwanto Akyra CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Compagnia Energetica Italiana | Utilities | 800 | $198M | Italy | Kwanto | Kwanto Akyra CRM | Utilities Customer Care and Billing | 2022 | n/a |
In 2022, Compagnia Energetica Italiana implemented Kwanto Akyra CRM to support its Utilities Customer Care and Billing needs. The deployment followed the Compago group consolidation of digital and IT assets, and Akyra is inferred to be the chosen platform for centralizing customer lifecycle and billing processes across the retail energy business.
The Kwanto Akyra CRM implementation focused on core customer care and billing capabilities typical for the Utilities Customer Care and Billing category, including customer account and contract management, tariff and product configuration for gas and power, billing orchestration and invoice generation, and customer service case management. Kwanto Akyra CRM is described as the system of record for customer interactions and billing events, supporting lifecycle workflows from onboarding through periodic billing cycles.
Operational scope is centered on retail gas and power customers in Italy, with primary business functions impacted including customer service, billing and revenue operations, and commercial account management. The deployment is positioned to centralize processes that span customer relationship management and billing operations, aligning account maintenance, invoicing cadence, and service case handling under a single application.
Governance and rollout were aligned with the Compago group consolidation, driving a centralized configuration model and standardized data definitions across the company. Process standardization and consolidated ownership of customer and billing workflows were emphasized to bring uniformity to customer care procedures and billing operations under Kwanto Akyra CRM.
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Kwanto | Professional Services | 10 | $1M | Italy | Kwanto | Kwanto Akyra CRM | Utilities Customer Care and Billing | 2023 | n/a |
In 2023, Kwanto implemented Kwanto Akyra CRM for its Onki retail electricity and gas brand. The deployment uses the Utilities Customer Care and Billing application to centralize customer care, billing, ticketing and distributor exchange workflows for the Italian market.
The Kwanto Akyra CRM implementation configures billing, customer portal and ticketing modules based on vendor described capabilities, enabling invoicing orchestration, self service account access and service ticket lifecycle management. Configuration work emphasized customer record consolidation, bill generation sequencing and automated communication flows consistent with Utilities Customer Care and Billing functional patterns.
Integrations focus on distributor exchanges and operational messaging to network operators, reflecting the distributor exchange handling cited by the vendor, and the system is positioned as the central operational hub for Onki customer operations in Italy. Operational coverage spans retail electricity and gas customer management and aligns customer service, billing teams and back office workflows within the Kwanto Akyra CRM instance.
Governance was organized to support consolidated billing and integrated customer operations in Italy as reported by the vendor, with process alignment between billing and customer care functions and established ticketing workflows for dispute and distributor communication handling. Reported outcomes include consolidated billing and integrated customer operations in Italy.
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