AI Buyer Insights:

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Michelin, an e2open customer evaluated Oracle Transportation Management

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Lake Crackenback Resort and Spa
Location
1650 Alpine Way,
Crackenback, 2627, NSW,
Australia
Website
https://www.lakecrackenback.com.au/
Phone
61 2 6451-3000
Artw industry
Leisure and Hospitality
Employee
Revenue

Lake Crackenback Resort and Spa Technographics

Lake Crackenback Resort and Spa Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Lake Crackenback Resort and Spa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Lake Crackenback Resort and Spa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Lake Crackenback Resort and Spa has purchased the following applications: Workforce EmpLive Workforce Management for Workforce Management in 2012, Valsoft CMS Hospitality Guestcentrix for Hotel Property Management in 2014, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Lake Crackenback Resort and Spa is running and its propensity to invest more and deepen its relationship with WorkForce Software , Valsoft Corporation , SpaOne Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Lake Crackenback Resort and Spa revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lake Crackenback Resort and Spa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Lake Crackenback Resort and Spa Tech Stack and Enterprise Applications

Lake Crackenback Resort and Spa HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
WorkForce Software Legacy Workforce EmpLive Workforce Management Workforce Management HCM n/a 2012 2012
In 2012 Lake Crackenback Resort and Spa implemented Workforce EmpLive Workforce Management to centralize scheduling and time capture for its 50 employee leisure and hospitality operation in Australia. The Workforce EmpLive Workforce Management deployment targeted front desk and spa staffing at the resort, supporting casual receptionists and spa personnel who handled guest appointments, phone bookings, and cash transactions. Configuration emphasized core Workforce Management capabilities, including shift rostering, time and attendance capture, leave management, and employee self service for casual staff. The implementation used roster templates to manage variable shift patterns, approval workflows for time off and overtime, and schedule visibility to reduce manual coordination for reception and spa teams. Operational use aligned Workforce EmpLive Workforce Management with the resorts property and spa tools, noting coexistence with Guestcentrix and SpaOne and routine spreadsheet exports to Excel for reporting and reconciliation. The application coordinated front desk bookings, staff scheduling, and time event recording to support day to day operations at the Novotels Spa and Wellness Centre on site. Governance and operational controls were configured to reflect the resort context, including procedures for handling money, protections for confidential client information, and workflows for employee issue handling and shift change communications. Management retained site level oversight of roster approvals and data access, embedding Workforce EmpLive Workforce Management into reception and spa operational processes.
Lake Crackenback Resort and Spa ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Valsoft Corporation Legacy Valsoft CMS Hospitality Guestcentrix Hotel Property Management ERP Services and Operations n/a 2014 2014
In 2014, Lake Crackenback Resort and Spa implemented Valsoft CMS Hospitality Guestcentrix supplied by Valsoft Corporation as its Hotel Property Management application. The deployment supported resort front desk and Novotel's Spa and Wellness Centre reception operations where staff handled bookings, walk-ins, phone calls, cash transactions and confidential client records as part of daily guest servicing. Valsoft CMS Hospitality Guestcentrix was configured to support reservations, guest profile management and point of sale workflows for spa services, aligning with the receptionist activities recorded for the site. The implementation operated alongside Excel for ad hoc reporting and alongside SpaOne and Emplive for spa scheduling and employee management tasks, reflecting an operational integration pattern rather than a single consolidated platform. Governance emphasis was on receptionist procedures for cash handling, protection of confidential client information and coordinated handling of phone and walk in intake, with frontline staff maintaining booking ledgers and coordinating employee issues.
Salon Management ERP Services and Operations 2014 2014
Lake Crackenback Resort and Spa AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Lake Crackenback Resort and Spa implemented LiveChat on its public website. The LiveChat deployment provides an embedded web chat widget delivering front-line conversational capability under the Chatbots and Conversational AI category, centralizing guest-facing messaging for bookings and enquiries and routing chats to on-site front desk and guest services personnel through the LiveChat agent console. Configuration emphasized standard LiveChat capabilities such as proactive greetings, canned responses, chat transcripts, and an offline message form to capture leads when agents are unavailable. Operational setup included shift-based agent coverage, predefined response templates for common booking and amenity questions, and transcript retention within the LiveChat console to support follow-up by staff, aligning Lake Crackenback Resort and Spa LiveChat Chatbots and Conversational AI with reservations, guest services, and sales functions on the property website.
Lake Crackenback Resort and Spa eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2020 2020
Lake Crackenback Resort and Spa CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2020 2020
Lake Crackenback Resort and Spa IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2018 2018

IT Decision Makers and Key Stakeholders at Lake Crackenback Resort and Spa

First Name Last Name Title Function Department Email Phone
Human Resources Manager Manager HR
Financial Controller Director Finance
Reservations and Yield Manager Manager Finance
Show All Contacts

Apps Being Evaluated by Lake Crackenback Resort and Spa Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lake Crackenback Resort and Spa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lake Crackenback Resort and Spa digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Lake Crackenback Resort and Spa Technographics
Lake Crackenback Resort and Spa is a Leisure and Hospitality organization based in Australia, with around 50 employees and annual revenues of $5.0 million.
Lake Crackenback Resort and Spa operates a diverse technology stack with applications such as Workforce EmpLive Workforce Management, Valsoft CMS Hospitality Guestcentrix and LiveChat, covering areas like Workforce Management, Hotel Property Management and Chatbots and Conversational AI.
Lake Crackenback Resort and Spa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as WorkForce Software, Valsoft Corporation and LiveChat, Inc..
Lake Crackenback Resort and Spa recently adopted applications including WooCommerce in 2020, Mixpanel in 2020 and LiveChat in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lake Crackenback Resort and Spa’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Lake Crackenback Resort and Spa’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lake Crackenback Resort and Spa technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.