Lakeland Bank
250 Oak Ridge Road,
Oak Ridge, 7438, NJ,
United States
Oak Ridge, 7438, NJ,
United States
1 866-224-1379
Banking and Financial Services
Lakeland Bank Technographics
Lakeland Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lakeland Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 885 Lakeland Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lakeland Bank has purchased the following applications: Fiserv Premier Bank Platform for Core Banking in 2016, inBusiness Services 360 View for CRM in 2007, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lakeland Bank is running and its propensity to invest more and deepen its relationship with Fiserv , inBusiness Services , Alchemer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lakeland Bank revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lakeland Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lakeland Bank Tech Stack and Enterprise Applications
Lakeland Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Lakeland Bank implemented Fiserv Premier Bank Platform as its Core Banking system to support commercial loan operations. The deployment focused on commercial loan servicing and loan boarding workflows managed by the Milton, NJ commercial lending team, with the Senior Commercial Loan Servicing Specialist functioning as Team Leader responsible for daily oversight of Loan Servicers and onboarding processes.
The Fiserv Premier Bank Platform configuration was used to board loan information for either Attorney prepared closings or document sets produced via LaserPro, to process funding instructions by wire or deposits into attorney escrow accounts, and to record closing fee transactions. The environment was also used for post close data quality control, collateral file preparation, UCC-1 filing renewals and terminations, and for ordering and reviewing construction inspection and title continuation reports.
The implementation explicitly integrated with a LaserPro interface to ingest loan documents and with credit origination workflows prepared by Loan Administrators for closed loans, enabling a coordinated flow from origination paperwork into the core. Operational coverage centered on commercial lending functions, including loan administration, loan servicing, funding, and legal/attorney interactions for mortgage secured transactions.
Governance and process controls emphasized training of new Junior and Commercial Loan Servicing Specialists, verification that data in Fiserv Premier Bank Platform matched Promissory Notes, Loan Approvals and Commitment Letters, and a tickler pending process to track missing post close documentation. The operational model relied on internal review gates and attorney coordination for funding authorization and closing accuracy rather than external implementation partners.
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Lakeland Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| inBusiness Services | Legacy | inBusiness Services 360 View | CRM | CRM | n/a | 2007 | 2007 |
In 2007, Lakeland Bank implemented inBusiness Services 360 View as its CRM across retail and commercial banking. The deployment focused on unifying customer data, running marketing automation, and managing goals and incentives across retail and commercial lines.
The implementation leveraged the CRM and analytics modules of inBusiness Services 360 View, configured to create unified customer profiles, segmentation and campaign workflows, and incentive tracking for relationship and branch sales teams. Reporting and analytics capabilities were instrumented to surface customer insights and support ongoing campaign and performance monitoring.
Operational coverage included retail branches and commercial relationship management, affecting marketing, sales, and customer service functions. Lakeland Bank reports higher services per household, strong employee adoption, and improved customer insights after deploying inBusiness Services 360 View, positioning the bank's CRM to support customer data unification, marketing automation, and incentive management across its business functions.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Lakeland Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Lakeland Bank implemented Cisco Webex Meetings. The bank uses Cisco Webex Meetings on their website as its Audio Video and Web Conferencing solution to support both client-facing engagement and internal collaboration workflows.
The deployment follows a web-accessible, cloud-hosted conferencing model, with the application embedded on the corporate website to enable browser join and external participant access. Functional capabilities aligned to the Audio Video and Web Conferencing category include scheduled and ad hoc video meetings, screen sharing, session recording, and cross-platform client access, which together support customer meetings, advisory sessions, and employee collaboration.
Operational coverage centers on meeting orchestration for customer engagement and internal teams, with governance implications for user provisioning, access controls, and session security consistent with financial services requirements. The implementation narrative positions Lakeland Bank, Cisco Webex Meetings, Audio Video and Web Conferencing as a platform for customer interaction and business collaboration on the bank website.
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Lakeland Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Lakeland Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Lakeland Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Lakeland Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Lakeland Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lakeland Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lakeland Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lakeland Bank Technographics
Lakeland Bank is a Banking and Financial Services organization based in United States,
with around 885 employees and annual revenues of $65.0 million.
Lakeland Bank operates a diverse technology stack with applications such as
Fiserv Premier Bank Platform, inBusiness Services 360 View and Cisco Webex Meetings,
covering areas like Core Banking, CRM and Audio Video and Web Conferencing.
Lakeland Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, inBusiness Services and Cisco Systems.
Lakeland Bank recently adopted applications including
Salesforce Sales Cloud in 2021, DocuSign eSignature in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lakeland Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lakeland Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lakeland Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.