About the Customer
Los Alamos National Bank provides personal and business banking products and services in New Mexico. The company was founded in 1963 and is based in Los Alamos, New Mexico with additional offices in White Rock, Santa Fe, and Albuquerque, New Mexico. Los Alamos National Bank operates as a subsidiary of Trinity Capital Corp.
Scope and Challenges
LANB wanted to increase efficiency. Its outsourced solutions of the bank and the expanded digital capabilities it couldn't allow the bank to provide customers.
With a reputation built on customer service, Los Alamos National Bank (LANB) sought a technology partner that could provide it a similar level of support, coupled with a solution that would prepare it for growth and easily work with its current products.
It was announced in 2015 that Los Alamos National Bank has selected FIS, a global leader in banking and payments technology, as its new core banking provider.
Outcome and Implications
FIS offered Los Alamos National Bank improved integration with its various products as well as functionality, including digital and mobile banking capabilities, card management and compliance, chip-card production and more. In addition, with its switch from an in-house solution, the bank can further focus on customer service and growth by streamlining back office functions.
FIS’ core processing solution allowed the financial institution to quickly bring new products to market that are attractive to customers and improve an institution’s ability to compete in an environment of lowered revenues and increasing regulatory oversight.
“Community banks continue to look to technology partners to help them increase efficiency and better compete in the marketplace, and FIS offers an established, scalable, outsourced core solution that allows them flexibility and efficiency to support growth. We are proud to partner with LANB as it positions itself to continue to provide top-level service to customers into the future.” - said Anthony Jabbour, Chief Operating Officer, Banking and Payments, FIS.
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