Las Cruces, 88001, NM,
United States
Las Cruces Fire Department Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Las Cruces Fire Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 560 Las Cruces Fire Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Las Cruces Fire Department has purchased the following applications: Paymentus Payveris for Payment Processing in 2021, Tyler Munis HCM for Core HR in 2007, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Las Cruces Fire Department is running and its propensity to invest more and deepen its relationship with Paymentus , Tyler Technologies , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Las Cruces Fire Department revenues, which have grown to $146.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Las Cruces Fire Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Las Cruces Fire Department implemented Paymentus Payveris as its online payment conduit for municipal fee collections. The deployment is surfaced on the city website, positioning Paymentus Payveris as the primary Payment Processing application for Fire Department transactions and customer-facing payment flows.
The implementation leverages standard Payment Processing capabilities, including a web payment gateway for card and ACH acceptance, online bill presentment, electronic receipts, and transaction logging for reconciliation. Paymentus Payveris was configured to capture payer data through the city website user interface and to produce auditable payment records consistent with municipal finance workflows.
Operational coverage centers on the Fire Department’s online payment intake while aligning transaction handling with city finance and accounts receivable processes. Governance appears to emphasize centralized payment capture through the website, automated payment confirmation for customers, and transaction record retention to support municipal reconciliation and reporting obligations.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM | Core HR | HCM | n/a | 2007 | 2007 |
In 2007, Las Cruces Fire Department implemented Tyler Munis HCM as its Core HR solution. The deployment centralized employee master records and municipal human resources functions for the department, positioning Tyler Munis HCM to manage personnel administration and HR workflows across the organization.
Configuration focused on Core HR functional modules typical to HCM deployments, including employee personnel records, benefits administration, payroll interfacing readiness, time and attendance tracking, position control, and role based security and approval workflows. The implementation emphasized workflow definitions and configuration of HR transaction approval paths to support departmental hires, separations, and workforce administration.
Citywide integration planning linked Tyler Munis HCM to the broader municipal service platform, notably because Tyler 311 integrates with Munis for work order management, allowing citizen service requests to convert to new or existing work orders within a connected system. A cross functional city team worked with Tyler’s implementation team on system setup, incident type and workflow definition, and staff training, creating operational governance for service request processing and HR coordination across departments.
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Workforce Management | HCM |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Las Cruces Fire Department implemented Microsoft 365 to provide Collaboration capabilities across the organization. The municipal fire department, a government organization with approximately 560 employees, lists Microsoft 365 usage on its public website, indicating an enterprise SaaS adoption for productivity and communications.
Microsoft 365 deployment includes core Collaboration modules common to the suite, such as Exchange Online for email and calendaring, SharePoint Online for intranet and document libraries, Microsoft Teams for real time messaging and incident coordination, OneDrive for personal file storage, and desktop Office applications for content authoring. Configuration activities for these modules would include tenant provisioning, mailbox and site topology, team templates, and document permission models consistent with Collaboration platform practices.
The implementation aligns with a cloud hosted, multi tenant Microsoft 365 architecture that centralizes identity, authentication, and policy enforcement within the Microsoft 365 environment. Operational coverage extends across administrative staff and operational teams, supporting business functions such as internal communications, records and file sharing, scheduling, and collaboration during incident response.
Governance and operational controls for the deployment would be expected to emphasize centralized tenant administration, information governance including retention and access controls, and staged rollout planning to accommodate public safety operational requirements. The agency s public website listing of Microsoft 365 confirms the department s use of the Microsoft 365 Collaboration platform, without disclosing specific rollout sequencing or third party integration details.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2008 | 2008 |
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