Montreal, H3G 2S1, QC,
Canada
LASIK MD Technographics
LASIK MD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LASIK MD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 LASIK MD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LASIK MD has purchased the following applications: ADP Workforce Now for Core HR in 2013, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Hotjar for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LASIK MD is running and its propensity to invest more and deepen its relationship with ADP , Oracle , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LASIK MD revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LASIK MD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LASIK MD Tech Stack and Enterprise Applications
LASIK MD HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2013 | 2013 |
In 2013 LASIK MD implemented ADP Workforce Now, deploying a Core HR and payroll solution to consolidate HR administration and payroll processing across the organization. The engagement was led by an internal HR project lead who managed the implementation from start to finish, providing single point accountability for configuration decisions, testing schedules, and rollout sequencing. The deployment established ADP Workforce Now as the company platform for core HR recordkeeping and payroll automation.
Implementation workstreams focused on configuration of core HR data models, payroll setup and payroll processing rules, validation testing, and user acceptance testing consistent with Core HR functional workflows. ADP Workforce Now was provisioned as a cloud hosted HR platform, and the effort covered HR and payroll operational ownership within the corporate HR function, including training and change management overseen by the HR project lead. Governance emphasized project lead control of data migration, system configuration, role based access controls, and staged cutover to operational payroll runs.
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2018 | 2018 |
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LASIK MD AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, LASIK MD deployed Drift AI Chatbot on its public website. The Drift AI Chatbot serves as the customer-facing conversational interface within the Chatbots and Conversational AI category, instrumented to engage prospective patients and inbound website visitors.
Deployment was implemented as an embedded web widget backed by a cloud-hosted conversational engine, leveraging intent detection, real-time conversational routing, and lead capture workflows typical of Chatbots and Conversational AI. Configuration focused on scripted qualification flows and automated triage to surface contact details and escalate complex queries to human staff when required.
Operational scope centered on digital front door functions across marketing, patient services, and front office teams at LASIK MD in Canada. Governance emphasized conversation script management, escalation and handoff rules for bot to human transitions, and ongoing transcript review to refine qualification logic and conversation routing. The implementation documentation and site instrumentation reference the full application name Drift AI Chatbot.
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LASIK MD CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, LASIK MD deployed Hotjar across its public website lasikmd.com. The deployment used Hotjar as a Customer Experience tool to capture qualitative web analytics and behavioral data to inform digital patient engagement and site usability.
Hotjar was configured to deliver heatmaps, session recordings, conversion funnel analysis, and on page feedback polls to support web content optimization and appointment conversion workflows. Instrumentation was implemented in the front end of site pages and event tracking was aligned to lead capture and scheduling actions, with outputs consumed by digital marketing and patient access teams to prioritize usability fixes and content changes.
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Data Management Platform | CRM |
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2018 | 2018 |
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LASIK MD IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at LASIK MD
Apps Being Evaluated by LASIK MD Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||