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Switzerland
lastminute.com Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by lastminute.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 lastminute.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that lastminute.com has purchased the following applications: Apple Pay for Payment Processing in 2024, Workplace by Facebook for Collaboration in 2018, Colt Cloud Contact Centre for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems lastminute.com is running and its propensity to invest more and deepen its relationship with Apple , Klarna , Trustly Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing lastminute.com revenues, which have grown to $313.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for lastminute.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2024 | 2024 |
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Payment Processing | ERP Financial Management |
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2024 | 2024 |
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Payment Processing | ERP Financial Management |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Colt Technology | Legacy | Colt Cloud Contact Centre | Call Center | CRM | n/a | 2018 | 2020 |
In 2018, Lastminute.com engaged Colt Technology and implemented Colt Cloud Contact Centre as its Call Center platform to standardise voice and data connectivity for distributed contact-centre operations. The initiative established a single-vendor routing architecture, centralising SIP trunking and IP access to bring voice traffic onto Colt’s network for Lastminute.com’s customer service channels.
Colt Cloud Contact Centre implementation focused on centralised SIP trunking, IP access provisioning, and service-level monitoring delivered from Colt’s network edge. The deployment routed voice traffic through Colt’s backbone to enable consistent session management and monitoring, and the Colt Cloud Contact Centre platform was instrumented to support contact-centre availability and network-level diagnostics.
The program covered Lastminute.com’s contact-centre operations across Italy and Europe, aligning voice connectivity for CRM and customer-service agents. Centralising connectivity reduced variability across distributed sites and enabled rapid remote working for CRM and contact-centre agents during COVID-19 by maintaining session continuity and managed IP voice access.
Governance and rollout followed a staged commercial and technical timeline, with the contract signed end of 2018 and rollout consolidated by end of 2020 to standardise connectivity across sites. Outcomes reported included improved reliability for customer-service activities and enhanced service-level monitoring, alongside the operational benefit of enabling rapid remote working for contact-centre staff.
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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