List of Colt Cloud Contact Centre Customers
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Since 2010, our global team of researchers has been studying Colt Cloud Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Colt Cloud Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Colt Cloud Contact Centre for Call Center include: Lastminute.com, a Switzerland based Professional Services organisation with 1500 employees and revenues of $500.0 million, Shurgard Self-Storage, a Belgium based Professional Services organisation with 900 employees and revenues of $308.0 million, Salesland Portugal, a Portugal based Professional Services organisation with 129 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Colt Cloud Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Colt Cloud Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lastminute.com | Professional Services | 1500 | $500M | Switzerland | Colt Technology | Colt Cloud Contact Centre | Call Center | 2018 | n/a |
In 2018, Lastminute.com engaged Colt Technology and implemented Colt Cloud Contact Centre as its Call Center platform to standardise voice and data connectivity for distributed contact-centre operations. The initiative established a single-vendor routing architecture, centralising SIP trunking and IP access to bring voice traffic onto Colt’s network for Lastminute.com’s customer service channels.
Colt Cloud Contact Centre implementation focused on centralised SIP trunking, IP access provisioning, and service-level monitoring delivered from Colt’s network edge. The deployment routed voice traffic through Colt’s backbone to enable consistent session management and monitoring, and the Colt Cloud Contact Centre platform was instrumented to support contact-centre availability and network-level diagnostics.
The program covered Lastminute.com’s contact-centre operations across Italy and Europe, aligning voice connectivity for CRM and customer-service agents. Centralising connectivity reduced variability across distributed sites and enabled rapid remote working for CRM and contact-centre agents during COVID-19 by maintaining session continuity and managed IP voice access.
Governance and rollout followed a staged commercial and technical timeline, with the contract signed end of 2018 and rollout consolidated by end of 2020 to standardise connectivity across sites. Outcomes reported included improved reliability for customer-service activities and enhanced service-level monitoring, alongside the operational benefit of enabling rapid remote working for contact-centre staff.
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Salesland Portugal | Professional Services | 129 | $4M | Portugal | Colt Technology | Colt Cloud Contact Centre | Call Center | 2010 | n/a |
In 2010, Salesland Portugal implemented Colt Cloud Contact Centre in the Call Center category to support its telemarketing and contact-centre operations across Spain and Portugal. Colt provided SIP Trunking/VoIP to enable centralized voice connectivity and scale agent access, supporting the company’s regional customer service and CRM processes and enabling growth to approximately 1,200 agents.
The deployment used Colt Cloud Contact Centre and SIP services to deliver cloud contact centre capabilities consistent with the Call Center category, including SIP trunking for voice termination, inbound and outbound call handling, and connectivity to customer service workflows. Operational coverage spanned Spain and Portugal, and the implementation reduced telephony costs by about 15% while consolidating telephony infrastructure for telemarketing and contact-centre functions.
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Shurgard Self-Storage | Professional Services | 900 | $308M | Belgium | Colt Technology | Colt Cloud Contact Centre | Call Center | 2010 | n/a |
In 2010, Shurgard Self-Storage deployed Colt Cloud Contact Centre as a Call Center application across approximately 200 European sites, with the deployment finalised in September 2010. The program targeted customer service and CRM functions across Europe and positioned Colt Cloud Contact Centre as the centralised voice and contact handling layer for the business.
The implementation combined Colt unified communications with a centralised contact-centre architecture, configuring inbound call routing, agent desktop voice controls, and consolidated reporting capabilities. The configuration focused on standardised contact-centre workflows and centralized call handling to improve answer rates and to reduce repetitive outbound dialing, aligning with common Call Center functional workflows such as ACD queuing, IVR routing, and centralized monitoring.
Operationally the deployment integrated Colt voice and contact-centre services with Shurgard’s customer service and CRM processes, enabling cross-site visibility into call metrics and customer interactions. The rollout covered customer service and operations teams across multiple European countries, delivering consolidated reporting and telephony management from the Colt Cloud Contact Centre platform.
Governance emphasized a centralized contact-centre model and standardized processes across sites to ensure consistent handling and reporting. Outcomes reported from the deployment include a 50% increase in answered inbound calls, an estimated €5 million uplift in annual turnover, and an approximate 30% reduction in outbound call costs, reflecting the operational impact of the Colt Cloud Contact Centre implementation.
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