Lead Forensics
4 Old Park Lane Mayfair,
London, W1K 1QW,
United Kingdom
London, W1K 1QW,
United Kingdom
44 20 7206-7293
Professional Services
Lead Forensics Technographics
Lead Forensics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lead Forensics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Lead Forensics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lead Forensics has purchased the following applications: Appcast Xcelerate for Candidate Relationship Management in 2023, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lead Forensics is running and its propensity to invest more and deepen its relationship with Appcast , Teamtailor , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lead Forensics revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lead Forensics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lead Forensics Tech Stack and Enterprise Applications
Lead Forensics HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appcast | Legacy | Appcast Xcelerate | Candidate Relationship Management | HCM | n/a | 2023 | 2023 |
In 2023, Lead Forensics deployed Appcast Xcelerate on its website to manage candidate attraction and engagement. Lead Forensics uses Appcast Xcelerate as its Candidate Relationship Management solution to support recruitment and talent acquisition functions across the organization.
The implementation is delivered as a website-integrated instance of Appcast Xcelerate, embedding job ad distribution and candidate capture directly into public career pages. Configuration emphasizes candidate sourcing workflows, campaign automation, CRM contact profiles, and reporting capabilities that are typical of Candidate Relationship Management platforms, with Appcast Xcelerate providing the advertising optimization and engagement orchestration components.
Operational ownership is positioned with Talent Acquisition and People Operations, with Marketing involvement for ad campaigns and careers site controls. Governance centers on candidate data stewardship and campaign lifecycle management, while the web-based deployment scope focuses on driving and capturing applicant traffic through the Lead Forensics website using Appcast Xcelerate.
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Lead Forensics AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Lead Forensics implemented Zendesk Chat on its website. Zendesk Chat operates in the Chatbots and Conversational AI category and was embedded as a website chat widget to enable real time customer engagement and inbound inquiry handling on the company site.
The implementation focused on conversational interface capabilities typical of Chatbots and Conversational AI, including live chat sessions, canned responses and macro-driven reply templates, automated visitor presence detection, and chat transcripts for record keeping. Zendesk Chat was configured to present the front-end widget to web visitors while relying on the vendor cloud platform for session orchestration and message delivery, reflecting a SaaS-hosted conversational architecture.
Operationally the deployment supported website-based customer support and sales inquiry workflows, with chat routing configured to direct sessions to digital support queues and to capture contact details for follow up. Governance emphasized runbook-driven response procedures and chat handling rules to standardize agent behavior and escalation, aligning the application with Lead Forensics customer engagement and support functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Lead Forensics Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Lead Forensics implemented Microsoft 365 for Collaboration. The Microsoft 365 deployment was provisioned as a cloud tenant to provide enterprise email, calendaring, and document collaboration across the 420 employee organization in the United Kingdom. The implementation is visible on the company's public website, indicating tenant services are surfaced for external-facing communications and content workflows.
Microsoft 365 was configured to deliver core Collaboration capabilities including Exchange Online for messaging, SharePoint Online and OneDrive for document storage and content management, and Microsoft Teams for synchronous collaboration. Identity and access control were managed through Microsoft identity services, enabling centralized user provisioning and single sign-on across productivity workloads. Administrative governance concentrated on tenant-level controls and service configuration to align with corporate communications and collaboration policies.
Operational scope included enterprise-wide coverage for internal teams and customer-facing functions, with Microsoft 365 services used to coordinate internal workflows and external engagement via the website. The deployment emphasized cloud-hosted collaboration architecture and centralized administration.
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Lead Forensics CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Lead Generation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Lead Forensics ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Lead Forensics PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Lead Forensics IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lead Forensics
| First Name | Last Name | Title | Function | Department | Phone | |
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Contracts/Finance Specialist | Manager | Finance | |
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Contract and Finance Specialist Team Lead | Manager | Finance | |
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Operations Manager | Manager | Finance | |
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Managing Director | Director | Finance | |
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Head of Talent Acquisition | Director | HR | |
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Senior Credit Controller | Director | Finance | |
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UK Recruitment Manager | Manager | HR | |
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IT Director | Director | IT | |
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Internal Recruitment Manager | Manager | HR | |
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Head of Customer Success Operations | Director | Customer Service | |
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Director of Customer Success | Director | Customer Service | |
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Group Chief Marketing Officer | CXO | Marketing | |
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Customer Success Manager | Manager | Customer Service | |
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CRM Operations Manager - Enterprise | Manager | IT | |
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Apps Being Evaluated by Lead Forensics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lead Forensics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lead Forensics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Lead Forensics Technographics
Lead Forensics is a Professional Services organization based in United Kingdom,
with around 420 employees and annual revenues of $43.0 million.
Lead Forensics operates a diverse technology stack with applications such as
Appcast Xcelerate, Zendesk Chat and Microsoft 365,
covering areas like Candidate Relationship Management, Chatbots and Conversational AI and Collaboration.
Lead Forensics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Appcast, Zendesk and Microsoft.
Lead Forensics recently adopted applications including
Appcast Xcelerate in 2023, Teamtailor ATS in 2022 and Freshservice in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lead Forensics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lead Forensics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lead Forensics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.