Ledarna Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ledarna and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Ledarna employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ledarna has purchased the following applications: ImBox Chat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2015, EpiServer CMS for Web Content Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ledarna is running and its propensity to invest more and deepen its relationship with ImBox Sweden , Microsoft , Alstra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ledarna revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ledarna intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ImBox Sweden | Legacy | ImBox Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Ledarna implemented ImBox Chat on its website. Ledarna deployed ImBox Chat as a Chatbots and Conversational AI solution to enable web based member and visitor engagement and self service on public-facing pages. The deployment is an embedded conversational widget operating on the public website and is focused on front end visitor workflows rather than internal enterprise systems.
Configuration emphasized conversational UI capabilities typical of Chatbots and Conversational AI, including scripted response flows, FAQ handling, inquiry capture, and escalation paths to human agents when needed. ImBox Chat administration and content updates are managed through the ImBox Chat administrative interface with operational ownership by digital communications or member services teams, who maintain response templates and tune conversational flows. Only website integration is documented in the provided source, no additional external system integrations are recorded.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
Ledarna implemented Microsoft 365 in 2015 to centralize Collaboration capabilities across its 100 employee Swedish nonprofit organization. The deployment established cloud hosted productivity and communication services under Microsoft 365, consolidating Exchange based email, document storage, and team collaboration into a unified suite. Implementation supported both internal departmental collaboration and public facing email functions linked from the Ledarna website.
Functional modules implemented aligned with standard Collaboration functionality, including Exchange Online for mail, SharePoint Online for intranet and document management, OneDrive for personal file sync, and Microsoft Teams for synchronous and asynchronous collaboration. Ledarna uses Office 365 Mail on their website for public facing mail routing and contact links. Governance centered on centralized identity and access controls within the Microsoft 365 tenancy, with role based mailboxes, shared document libraries, and team channel structures to enforce information access and support cross functional workflows.
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | EpiServer CMS | Web Content Management | Content Management | n/a | 2012 | 2012 |
In 2012, Ledarna implemented EpiServer CMS to provide Web Content Management for its public website. Ledarna deployed EpiServer CMS as the primary web publishing platform for the Swedish non profit, positioning the application to manage site content, navigation structures, and member-facing pages.
The implementation centers on typical Web Content Management capabilities, including content authoring and editorial interfaces, templating and presentation controls, publishing workflows and approvals, and media asset management. Operational scope is focused on the corporate website and the communications and membership teams that own content creation and publication, with governance configured around editorial roles and approval processes to control live publishing and staged content updates.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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