Leeds, LS1 4BJ,
United Kingdom
Leeds Building Society Technographics
Leeds Building Society Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Leeds Building Society and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Leeds Building Society employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Leeds Building Society has purchased the following applications: Forms/Email Based ATS for Applicant Tracking System in 2018, Arena Group Mstore for Document Management in 2004, Contentsquare for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Leeds Building Society is running and its propensity to invest more and deepen its relationship with In-House Applications , Payroll Outsourcing , Bodet Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Leeds Building Society revenues, which have grown to $547.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Leeds Building Society intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Leeds Building Society Tech Stack and Enterprise Applications
Leeds Building Society HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Forms/Email Based ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
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Payroll | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Leeds Building Society Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arena Group | Legacy | Arena Group Mstore | Document Management | Content Management | n/a | 2004 | 2004 |
In 2004, Leeds Building Society deployed Arena Group Mstore "" to digitise mortgage application documents and operate a digital mailroom supporting mortgage processing, customer service and compliance across the United Kingdom. Arena Group Mstore was provisioned to centralize inbound paper and electronic correspondence into an indexed document repository for downstream mortgage workflows, with capture streams routed from branch intake and central mailroom processing.
The implementation focused on capture, OCR and automated classification, mail-to-desk routing workflows, batch ingestion of historical file archives and retention controls. Arena Group Mstore included functional modules for capture and classification, workflow orchestration for processing queues, user-facing document review and annotation, and audit logging to support compliance requirements. Configuration targeted mortgage decisioning touchpoints and customer service casework.
Operational coverage included mortgage operations teams, customer service desks and compliance functions, with the solution operating across the United Kingdom to support mortgage processing workflows after go-live. Leeds Building Society reported that Arena Group Mstore reduced application processing time by approximately 23 percent and improved mail-to-desk throughput, while enabling large-scale historical file upload into the document repository. Governance centered on mailbox-to-queue workflows and retention policies to maintain auditability for regulated mortgage records.
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Leeds Building Society CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Contentsquare | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Leeds Building Society implemented Contentsquare on its public website. The deployment used Contentsquare to deliver Customer Experience analytics across Leeds Building Society's web channel, enabling behavioral analytics, heatmaps, session replay, journey analysis, funnel visualization and user segmentation for digital product, UX and marketing teams. Instrumentation was executed through site level tagging and client side data capture to collect click, scroll and engagement metrics, feeding a centralized behavioral analytics workflow.
Operational coverage centered on the corporate website and online customer interfaces, with primary business functions impacted including digital product management, user experience research and online marketing. Governance was aligned to financial services privacy and consent controls, integrating measurement into existing release and experimentation workflows to prioritize UX and conversion improvements. Contentsquare was positioned as the Customer Experience analytics platform for ongoing site instrumentation and behavioral insight generation.
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Leeds Building Society TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Leeds Building Society PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Leeds Building Society IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Leeds Building Society
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Head of HR | Director | HR | ||||
| HR Resourcing Business Partner | Manager | HR | ||||
| HR Lead | Manager | HR | ||||
| HR Business Partner | Manager | HR |
Apps Being Evaluated by Leeds Building Society Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-24 | Leeds Building Society | Evaluated | TransUnion | TransUnion TruValidate (ex Iovation) | AML, Fraud and Compliance | TRM |