LEMAX D.O.O.
Remetinecka cesta 139,
Zagreb, 10000,
Croatia
Zagreb, 10000,
Croatia
385 1 631 42 21
Professional Services
LEMAX D.O.O. Technographics
LEMAX D.O.O. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LEMAX D.O.O. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 LEMAX D.O.O. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LEMAX D.O.O. has purchased the following applications: Lemax for Reservation and Booking Management in 2021, Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LEMAX D.O.O. is running and its propensity to invest more and deepen its relationship with Lemax , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LEMAX D.O.O. revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LEMAX D.O.O. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LEMAX D.O.O. Tech Stack and Enterprise Applications
LEMAX D.O.O. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lemax | Legacy | Lemax | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, LEMAX D.O.O. deployed Lemax on its public website to deliver online booking capability and direct reservation capture. The Lemax implementation serves as the company's Reservation and Booking Management platform, exposing a web booking engine and reservation flows to customers and prospects.
The deployment centralizes booking engine functions including inventory, rates and availability configuration, and online checkout, with operational ownership split across commercial and operations teams based in Croatia. Integration scope is focused on web-facing reservation capture, with Lemax handling booking lifecycle orchestration and customer confirmations. Governance emphasizes centralized product and pricing configuration within Lemax and defined operational processes for booking administration and customer support.
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LEMAX D.O.O. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, LEMAX D.O.O. implemented Zendesk Chat on its public website to provide an embedded conversational interface for customer interactions. The deployment is oriented to the company website https://www.lemax.net/ and is categorized under Chatbots and Conversational AI, positioning Zendesk Chat as the primary web chat channel for customer-facing engagement within the Professional Services business function.
Zendesk Chat was configured with an embeddable web widget, real-time messaging, session routing to available agents, canned responses, chat transcripts, and basic visitor tracking, reflecting standard Chatbots and Conversational AI capabilities for automated greetings and human handoff. Configuration focused on conversational workflow rules and chat queueing to enable consistent triage of inbound inquiries and support handoffs.
Operational coverage centers on customer support and sales touchpoints on the public website, with agent access provisioning and chat transcript handling integrated into existing customer engagement processes. Governance elements included role-based access for agents and configuration control for chat routing and automated responses to ensure consistent operational behavior across website interactions.
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LEMAX D.O.O. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013 LEMAX D.O.O. deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform for corporate communication and document management. Public site source references confirm Google Workspace (Formerly Google G-Suite) presence, indicating organization-wide adoption of Google email and collaboration services.
The implementation leverages core Google Workspace capabilities including Gmail for corporate email, Google Calendar for scheduling, Google Drive for cloud storage, and Docs, Sheets and Slides for collaborative authoring, with administration handled through the Google Workspace Admin Console. Configuration patterns align with standard Collaboration deployments, such as centralized user provisioning, group-based access controls and device management using the Admin Console.
Operational coverage centers on internal communication and document workflows across LEMAX professional services functions, consolidating email, calendar and file collaboration under Google Workspace. The company website source references Google Workspace assets, which indicates use of the platform for corporate email and public-facing contact mechanisms while governance appears to be exercised through domain-level administration and user lifecycle controls.
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LEMAX D.O.O. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2018 | 2018 |
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LEMAX D.O.O. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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LEMAX D.O.O. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at LEMAX D.O.O.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by LEMAX D.O.O. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LEMAX D.O.O. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LEMAX D.O.O. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LEMAX D.O.O. Technographics
LEMAX D.O.O. is a Professional Services organization based in Croatia,
with around 100 employees and annual revenues of $17.0 million.
LEMAX D.O.O. operates a diverse technology stack with applications such as
Lemax, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Reservation and Booking Management, Chatbots and Conversational AI and Collaboration.
LEMAX D.O.O. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Lemax, Zendesk and Google.
LEMAX D.O.O. recently adopted applications including
Microsoft Azure Cloud Services in 2022, Lemax in 2021 and Intercom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LEMAX D.O.O.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LEMAX D.O.O.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LEMAX D.O.O. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.