Cleveland, 44131, OH,
United States
Level Seven Group Technographics
Level Seven Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Level Seven Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Level Seven Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Level Seven Group has purchased the following applications: Microsoft 365 for Collaboration in 2019, FreshDesk Customer Support for Customer Support in 2015, Amazon EC2 for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Level Seven Group is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Level Seven Group revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Level Seven Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Level Seven Group Tech Stack and Enterprise Applications
Level Seven Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Level Seven Group implemented Microsoft 365 to establish a cloud-first Collaboration platform for its professional services operations. Microsoft 365 was provisioned to centralize corporate email and collaboration services, and Office 365 Mail is used on the company website for inbound contact and domain-hosted mail flows. The deployment consolidated user authentication and mailbox routing within the Microsoft tenancy, aligning identity and access management with the Collaboration stack.
Functional configuration emphasized Exchange Online for mail and website-facing email, SharePoint and OneDrive for document management and file synchronization, and standard Microsoft 365 collaboration tooling to support day to day professional services workflows. Operational coverage was company-wide across the firm’s staff, with tenant administration and provisioning workflows implemented to control access, enforce baseline collaboration policies, and verify domain ownership for website mail routing. Rollout followed a phased onboarding approach consistent with a 50-employee professional services firm, focusing on mailbox configuration, domain verification, and governance through tenant administrator roles and provisioning controls.
|
Level Seven Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Level Seven Group implemented FreshDesk Customer Support. The 50 employee professional services firm deployed FreshDesk Customer Support on its website to centralize client inquiries and manage customer communications through a web embedded support channel.
Configuration emphasized core Customer Support capabilities, including ticketing with web form and email capture, a public knowledge base for self service, SLA rules and rule based automation for triage and routing. The FreshDesk Customer Support deployment also included standard reporting and dashboarding to monitor ticket queues and agent workload, consistent with typical Customer Support functional workflows.
Operational coverage targeted client services and support teams within the United States, with governance instituted around ticket triage, escalation policies, role based agent permissions and standardized workflow templates. Rollout focused on embedding the web support widget on the company site and aligning internal processes to a single ticketing system to unify customer interactions.
|
Level Seven Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, Level Seven Group implemented Amazon EC2 as its Application Hosting and Computing Services for its public website. The deployment is anchored in the Amazon Virginia Region and supports the United States based professional services operations of a roughly 50 employee firm generating about 5,000,000 in revenue.
Amazon EC2 serves as the primary compute layer for the website, aligning with core Application Hosting and Computing Services capabilities such as virtual machine provisioning, regional instance placement, and integration with AWS networking constructs. Operational governance for the implementation would be expected to focus on instance lifecycle management, access control, and cloud billing oversight to match the scale and staffing of the organization.
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
IT Decision Makers and Key Stakeholders at Level Seven Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Level Seven Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||