Lexmark
740 W. New Circle Road,
Lexington, 40550, KY,
United States
Lexington, 40550, KY,
United States
1 859-232-2000
Retail
Lexmark Technographics
Lexmark Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lexmark and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Lexmark employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lexmark has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, MPulse CMMS for Computerized Maintenance Management (CMMS) in 2019, LogMeIn BoldChat for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lexmark is running and its propensity to invest more and deepen its relationship with SAP , MPulse Software , GoTo (formerly LogMeIn) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lexmark revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lexmark intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lexmark Tech Stack and Enterprise Applications
Lexmark ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Lexmark implemented SAP S/4 HANA as its ERP Financial platform. The initiative targeted the companys global accounting and tax footprint, aligning the new system with U.S. GAAP requirements and oversight from executive finance leadership reporting to the Chief Financial Officer.
The SAP S/4 HANA deployment concentrated on core financial modules and capabilities typical for ERP Financial projects, including general ledger and financial accounting, accounts payable and receivable, tax accounting, management accounting for P&L and balance sheet analysis, and treasury and cash flow management. Configuration work emphasized statutory reporting, consolidated financials, budgeting and forecasting workflows, and controls to support accurate financial statements and internal control requirements.
Operational scope extended to the enterprise finance organization covering accounting, tax, treasury, and financial planning functions across more than 150 countries where Lexmark operates, with program governance conducted from corporate finance leadership based in Lexington Kentucky. The implementation established a centralized SAP S/4 HANA financial ledger and consolidation posture to unify country level reporting and support cross functional financial processes.
Governance was anchored by the Chief Accounting Officer serving as Program Sponsor, responsible for approving strategy, the implementation plan, project scope, and milestones, and for supporting the implementation team and facilitating problem solving to achieve project objectives. Project oversight included direct alignment with the Chief Financial Officer and involvement in budgeting, capital structure discussions, and coordination with treasury and FP&A teams throughout the rollout.
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Lexmark ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MPulse Software | Legacy | MPulse CMMS | Computerized Maintenance Management (CMMS) | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Lexmark implemented MPulse CMMS as its Computerized Maintenance Management (CMMS) platform to centralize maintenance and facilities operations. The deployment targeted maintenance, facilities, and field service functions, establishing MPulse CMMS as the system of record for asset and work order information across the company.
Configuration centered on core Computerized Maintenance Management (CMMS) capabilities, including an asset registry, work order management, preventive maintenance scheduling, parts and inventory tracking, mobile work order execution, and standard maintenance reporting. MPulse CMMS was configured with role based access controls, configurable work order lifecycles, and recurring task schedules to support routine maintenance planning and operational consistency.
Governance emphasized standardized maintenance workflows and change control for maintenance procedures, with formalized approval paths and audit trails embedded in system processes. Rollout was structured to align maintenance teams and facilities operations to common processes, and training focused on operational adoption of work order discipline and preventive maintenance scheduling.
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Lexmark AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Lexmark implemented LogMeIn BoldChat on its website. LogMeIn BoldChat is deployed as part of Lexmark's Chatbots and Conversational AI footprint to provide customer-facing web engagement and support capabilities across online product and contact pages.
The implementation centers on conversational live chat functionality with automated routing, canned responses, session transcripts, and conversational workflow orchestration to triage inbound inquiries. Configuration aligns with typical Chatbots and Conversational AI capabilities, including scripted automation for common inquiries and escalation paths to human agents, and the LogMeIn BoldChat application records interaction histories for agent context.
Operationally the deployment serves customer service and web support functions and is embedded directly in Lexmark's public website interface, enabling real time web engagement. Governance is structured around centralized chat configuration and agent workflow controls to ensure consistent response templates and escalation procedures while maintaining conversation logging for operational oversight.
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Lexmark Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Lexmark Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Lexmark Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Intelligent Document Processing | Content Management |
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2015 | 2015 |
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Lexmark eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Lexmark SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
|
2012 | 2012 |
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Lexmark CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Lexmark EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
|
2016 | 2016 |
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Lexmark IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Lexmark CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Lexmark
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Lexmark Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lexmark IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lexmark digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Lexmark Technographics
Lexmark is a Retail organization based in United States,
with around 10000 employees and annual revenues of $5.00 billion.
Lexmark operates a diverse technology stack with applications such as
SAP S/4 HANA, MPulse CMMS and LogMeIn BoldChat,
covering areas like ERP Financial, Computerized Maintenance Management (CMMS) and Chatbots and Conversational AI.
Lexmark has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, MPulse Software and GoTo (formerly LogMeIn).
Lexmark recently adopted applications including
IONIX Security Posture Management in 2023, Amazon Elastic Load Balancing (ELB) in 2021 and SAP S/4 HANA in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lexmark’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lexmark’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lexmark technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.