Libera, Inc.
708 Foote Ave 300,
Jamestown, 14701, NY,
United States
Jamestown, 14701, NY,
United States
1 716-665-2800
Professional Services
Libera, Inc. Technographics
Libera, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Libera, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Libera, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Libera, Inc. has purchased the following applications: Alliance MyObjectives for Performance and Goal Management in 2016, Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Libera, Inc. is running and its propensity to invest more and deepen its relationship with Alliance Enterprises , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Libera, Inc. revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Libera, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Libera, Inc. Tech Stack and Enterprise Applications
Libera, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alliance Enterprises | Legacy | Alliance MyObjectives | Performance and Goal Management | HCM | n/a | 2016 | 2016 |
In 2016, Libera, Inc. implemented Alliance MyObjectives, a Goal Achievement Software, to create a structured goal-setting and gamified performance workflow for internal teams. Alliance MyObjectives was introduced through an adoption program led by the Project Management team and targeted internal associates across operations and management to drive consistent objective definition and tracking.
Training and enablement were the primary instruments of the rollout, with Libera developing and documenting hands-on curricula that covered KanBan practices, Alliance MyObjectives usage, and ZenDesk fundamentals for support-facing staff. The company maintained a certified trainer credential, delivering Intro to Aware certification through a partnership with Alliance Enterprises, and expanded accessibility by providing assistive technology training using Jaws 18, ZoomText and Dragon.
Operational governance centered on embedding goal-setting into regular project management cadences, the Project Management team using standard project management tools to coordinate training sprints and adoption milestones. Libera developed role-specific playbooks showing managers and teams how to develop goals and how to play the game inside Alliance MyObjectives, with training delivery and internal documentation serving as the main levers for ongoing governance and capability sustainment.
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Libera, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Libera, Inc. implemented Microsoft 365 to support Collaboration across its 50-person professional services firm in the United States. The implementation centers on Microsoft 365 as the primary Collaboration platform for email, document sharing, and team communication within the company.
The deployment follows a tenant-based SaaS architecture using core Microsoft 365 capabilities such as Exchange Online for corporate email, SharePoint Online for team and document sites, Microsoft Teams for real-time collaboration, and OneDrive for personal file sync and backup. Configuration emphasis is on centralized identity and access management through the Microsoft 365 tenant, with user provisioning and mailbox configuration aligned to corporate email domains referenced on the company website.
Operational coverage is company-wide, extending to core business functions typical of a professional services firm, including client-facing teams, internal operations, and finance. The Libera website also surfaces Microsoft 365 usage, indicating linkage between the public web presence and the company's Microsoft 365 tenant for corporate communications and contact channels.
Governance is organized around tenant administration, role-based user provisioning, and basic access controls to manage collaboration permissions and document sharing. Rollout and adoption for Microsoft 365 were scoped to a small enterprise profile, favoring standard SaaS configuration and centralized administration to match Libera, Inc. Collaboration needs.
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Libera, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Libera, Inc. implemented FreshDesk Customer Support to centralize inbound customer inquiries originating from its public website. The FreshDesk Customer Support instance is deployed as a cloud SaaS application and serves as the primary Customer Support platform for Libera's account and professional services teams.
Configuration focused on standard Customer Support capabilities, including ticketing queues, a knowledge base for client-facing documentation, automated SLA rules and workflow automations for routing and escalation. The implementation includes a website-embedded support widget that captures web tickets and customer context, and an agent workspace configured for triage, response templates, and status tracking across Libera's support operations.
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Libera, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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Libera, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Libera, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Libera, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Libera, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Libera, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Libera, Inc. Technographics
Libera, Inc. is a Professional Services organization based in United States,
with around 50 employees and annual revenues of $7.0 million.
Libera, Inc. operates a diverse technology stack with applications such as
Alliance MyObjectives, Microsoft 365 and FreshDesk Customer Support,
covering areas like Performance and Goal Management, Collaboration and Customer Support.
Libera, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alliance Enterprises, Microsoft and Freshworks.
Libera, Inc. recently adopted applications including
FreshDesk Customer Support in 2020, Amazon EC2 in 2020 and Amazon CloudFront in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Libera, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Libera, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Libera, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.