London, N6A5P9, ON,
Canada
Libro Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Libro Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Libro Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Libro Credit Union has purchased the following applications: Mitel Workforce Optimization for Workforce Management in 2015, nCino Bank Operating System for Core Banking in 2024, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Libro Credit Union is running and its propensity to invest more and deepen its relationship with Mitel , nCino , MX Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Libro Credit Union revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Libro Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel Workforce Optimization | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, Libro Credit Union implemented Mitel Workforce Optimization. The deployment focused on Workforce Management capabilities within Libro’s contact and branch voice operations, aligning Mitel Workforce Optimization with broader voice performance tooling to support customer service and finance functions.
The Mitel Workforce Optimization installation included inferred recording, quality monitoring, and workforce scheduling and management capabilities, reflecting common WFO module patterns for contact-center voice management. Configuration emphasized agent recording and quality assurance workflows, with workforce capability configurations to support scheduling and shift management for service teams.
Mitel Workforce Optimization was deployed alongside MiVoice Business and MarWatch fault and performance monitoring, integrating voice quality telemetry and fault alerts into the workforce management stack. Operational scope covered Libro branch and contact service sites across Canada, enabling centralized voice quality monitoring and supporting remote troubleshooting of branch voice infrastructure.
Governance centered on instrumenting monitoring and remote remediation workflows to reduce downtime and improve voice quality monitoring, these outcomes were explicit objectives of the deployment. The implementation linked Mitel Workforce Optimization, Workforce Management, and Mitel infrastructure to standardize incident response and quality assurance processes for customer service and finance operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| nCino | Legacy | nCino Bank Operating System | Core Banking | ERP Services and Operations | n/a | 2024 | 2024 |
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Digital Banking | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2010 | 2010 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2006 | 2006 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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