Lightpath
1111 Stewart Avenue,
Bethpage, 11714, NY,
United States
Bethpage, 11714, NY,
United States
1 866-611-3434
Communications
Lightpath Technographics
Lightpath Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lightpath and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Lightpath employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lightpath has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, NetCracker Technology Digital Business Enablement for OSS/BSS in 2013, TeamSupport SnapEngage for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lightpath is running and its propensity to invest more and deepen its relationship with Oracle , NEC Corporation , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lightpath revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lightpath intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lightpath Tech Stack and Enterprise Applications
Lightpath ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013 Lightpath deployed Oracle E-Business Suite as its ERP Financial application to consolidate finance, inventory control and capital management functions for its communications operations. The Oracle E-Business Suite implementation was positioned to support logistics, materials planning and warehouse operations across New Jersey, Westchester and Connecticut sites, aligning financial ledgers with operational inventory and capital workflows.
Configuration emphasis included core financial modules and supply chain capabilities consistent with ERP Financial deployments, notably general ledger, accounts payable, fixed assets accounting, inventory management, purchasing and order management. The implementation included process automation for cycle counts, inventory valuation controls and materials planning, and configuration of workflows to support shipping and receiving, warehouse distribution and inventory accuracy reporting.
The program was governed through cross-functional steering, explicitly referenced as participation on the Oracle R12 and Netcracker systems steering committee, indicating coordination between Oracle E-Business Suite and Netcracker initiatives. Operational scope covered logistics, distribution, inventory control and capital planning, with systems and analysis used to forecast product flow and optimize materials planning to support fill rates and capital efficiency.
Governance and business process changes were formalized with over twenty new policies and procedures and a published monthly metrics program to measure logistics function performance. Outcomes recorded in the implementation context included two completed internal audits of logistics operations, reduction in inventory valuation from 24.3 million to 19 million, management of a 30 million annual spend, sustained on-time order completion at 98 percent, cycle count accuracy at 99 percent for four consecutive years, seamless NJ warehouse relocation with one day of downtime and a 60 percent improvement in Connecticut work order completion following logistic operations implementation.
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Lightpath ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Lightpath deployed NetCracker Technology Digital Business Enablement as its OSS/BSS platform to consolidate service lifecycle workflows across its New York metropolitan operations. NetCracker Technology Digital Business Enablement was implemented to provide an integrated BSS and OSS foundation for service inventory, provisioning, order management and product catalog functions.
The deployment included Netcracker’s next generation integrated service and resource inventory, service provisioning, order management and product catalog capabilities, configured to support automated provisioning and order orchestration. The implementation emphasized product catalog driven service definitions and resource-aware inventory, enabling tighter alignment between product management and service delivery processes.
Operational coverage extended across Lightpath’s technical operations organization and customer facing service delivery functions, impacting service activation, order processing and product lifecycle management. Netcracker provided solution delivery and professional services support for the rollout, supporting configuration, systems integration tasks and knowledge transfer to Lightpath operations teams.
Governance focused on centralizing service and catalog governance to streamline operational workflows and reduce manual coordination, while process changes emphasized automation of order to activation flows. Reported outcomes include streamlined operations and enhanced automation, and Lightpath positioned the NetCracker Technology Digital Business Enablement OSS/BSS implementation to deliver IT and business level flexibility to serve customers more quickly and more flexibly.
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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Lightpath AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Lightpath implemented TeamSupport SnapEngage on its public website to provide conversational engagement as part of its Chatbots and Conversational AI footprint. The deployment centered on the TeamSupport SnapEngage web chat widget, configured with conversational flows and bot-first routing to triage inbound customer inquiries and escalate sessions to human agents. Implementation included chat session capture and transcript persistence to support downstream ticketing and support workflows.
Operational scope targeted digital customer support and web engagement across Lightpath in the United States, affecting customer service and sales enablement functions. Governance emphasized operator workflows, escalation rules, and scripted conversational playbooks to standardize responses and handoffs. The architecture remained web-centric, embedding TeamSupport SnapEngage on site pages and instrumenting session capture to inform support operations and knowledge workflows.
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Lightpath Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Lightpath CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Lightpath ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2015 | 2015 |
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Lightpath PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Lightpath IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2015 | 2015 |
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Lightpath CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Lightpath
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Technology Officer | CXO | IT | |
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Director-Network Engineering | Director | IT | |
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Vice President Information Technology | VP | IT | |
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Senior Director of Engineering & Design | Director | R&D | |
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Apps Being Evaluated by Lightpath Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lightpath IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lightpath digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lightpath Technographics
Lightpath is a Communications organization based in United States,
with around 420 employees and annual revenues of $100.0 million.
Lightpath operates a diverse technology stack with applications such as
Oracle E-Business Suite, NetCracker Technology Digital Business Enablement and TeamSupport SnapEngage,
covering areas like ERP Financial, OSS/BSS and Chatbots and Conversational AI.
Lightpath has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEC Corporation and TeamSupport.
Lightpath recently adopted applications including
Zoominfo Platform in 2023, Demandbase ABX Cloud in 2022 and TeamSupport SnapEngage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lightpath’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lightpath’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lightpath technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.