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United States
LiveChatAI Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by LiveChatAI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 LiveChatAI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LiveChatAI has purchased the following applications: LiveChatAI for Chatbots and Conversational AI in 2024, Google Workspace (Formerly Google G-Suite) for Collaboration in 2023, Wistia for Marketing Analytics, Sales Analytics, Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LiveChatAI is running and its propensity to invest more and deepen its relationship with LiveChatAI , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LiveChatAI revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LiveChatAI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChatAI | Legacy | LiveChatAI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, LiveChatAI deployed LiveChatAI on its public website as a Chatbots and Conversational AI solution. The deployment uses an embedded web chat widget as the primary access point, providing a conversational front end for customer support and web engagement. For a 12 person professional services firm the implementation follows a lightweight cloud delivered architecture, emphasizing chatbot led triage with live agent handoff.
Functional capabilities implemented include natural language understanding for intent classification, FAQ and knowledge base automation, canned response orchestration, session routing and live escalation to human agents, and conversation logging for operational review. Operational ownership is centralized within client facing support and sales functions, with a compact governance process for content updates, escalation rules and staged rollout testing. LiveChatAI LiveChatAI Chatbots and Conversational AI now links the company application to customer support and web engagement business functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Online Meeting Scheduling | Collaboration |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wistia | Legacy | Wistia | Marketing Analytics, Sales Analytics, Customer Support | CRM | n/a | 2023 | 2023 |
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Marketing Automation, Sales Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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