Livguard India
Plot No. 221, Phase-I, Udyog Vihar,
Gurugram, 122016,
India
Gurugram, 122016,
India
91 124-4987-400
Manufacturing
Livguard India Technographics
Livguard India Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Livguard India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2747 Livguard India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Livguard India has purchased the following applications: Rezo Bot Builder for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2015, WordPress for Web Content Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Livguard India is running and its propensity to invest more and deepen its relationship with Rezo.ai , Haptik , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Livguard India revenues, which have grown to $359.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Livguard India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Livguard India Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rezo.ai | Legacy | Rezo Bot Builder | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Livguard India implemented Rezo Bot Builder to automate its India contact-center and CRM using Chatbots and Conversational AI, deploying an agentic AI voice bot to provide continuous 24/7 customer service. The initial deployment concentrated on voice-driven conversational flows and CRM automation to reduce manual agent load during peak and off-hour volumes.
Rezo Bot Builder was used to construct conversational and voice-bot flows, leveraging natural language understanding, intent routing, session orchestration, and scripted transactional dialogues to handle inquiries and perform CRM updates. The implementation emphasized voice automation and conversational fallback logic to escalate complex cases to human agents while retaining structured handoff and context for the contact-center team.
Operational integrations included backend integrations with Livguard’s CRM and supporting backend systems to enable automated case creation, status updates, and data retrieval during calls, these integrations supported orchestration between the voice bot and existing contact-center telephony and CRM workflows. The rollout targeted Livguard’s customer support and contact-center operations across India, centralizing routine inbound handling under conversational automation while preserving agent-mediated escalation paths.
Governance focused on conversational flow versioning and operational monitoring to manage call-handling rules and escalation policies, Rezo Bot Builder was likely used as the primary tool to build and iterate those flows. The agentic AI voice bot increased contact-center efficiency by 3.46x, reduced total cost of ownership by 37.6 percent, and lowered average handle time by approximately 38.6 percent.
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2015 | 2015 |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Livguard India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Livguard India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Livguard India Technographics
Livguard India is a Manufacturing organization based in India,
with around 2747 employees and annual revenues of $359.0 million.
Livguard India operates a diverse technology stack with applications such as
Rezo Bot Builder, Microsoft 365 and WordPress,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Livguard India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rezo.ai, Microsoft and Automattic.
Livguard India recently adopted applications including
Sophos Email in 2025, Sophos Email in 2025 and Rezo Bot Builder in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Livguard India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Livguard India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Livguard India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.