List of Rezo Bot Builder Customers
Noida, 201303,
India
Since 2010, our global team of researchers has been studying Rezo Bot Builder customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rezo Bot Builder for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rezo Bot Builder for Chatbots and Conversational AI include: Maruti Suzuki, a India based Automotive organisation with 18228 employees and revenues of $16.93 billion, Spinny, a India based Automotive organisation with 4200 employees and revenues of $442.0 million, Livguard India, a India based Manufacturing organisation with 1044 employees and revenues of $93.0 million and many others.
Contact us if you need a completed and verified list of companies using Rezo Bot Builder, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Rezo Bot Builder customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Livguard India | Manufacturing | 1044 | $93M | India | Rezo.ai | Rezo Bot Builder | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Livguard India implemented Rezo Bot Builder to automate its India contact-center and CRM using Chatbots and Conversational AI, deploying an agentic AI voice bot to provide continuous 24/7 customer service. The initial deployment concentrated on voice-driven conversational flows and CRM automation to reduce manual agent load during peak and off-hour volumes.
Rezo Bot Builder was used to construct conversational and voice-bot flows, leveraging natural language understanding, intent routing, session orchestration, and scripted transactional dialogues to handle inquiries and perform CRM updates. The implementation emphasized voice automation and conversational fallback logic to escalate complex cases to human agents while retaining structured handoff and context for the contact-center team.
Operational integrations included backend integrations with Livguard’s CRM and supporting backend systems to enable automated case creation, status updates, and data retrieval during calls, these integrations supported orchestration between the voice bot and existing contact-center telephony and CRM workflows. The rollout targeted Livguard’s customer support and contact-center operations across India, centralizing routine inbound handling under conversational automation while preserving agent-mediated escalation paths.
Governance focused on conversational flow versioning and operational monitoring to manage call-handling rules and escalation policies, Rezo Bot Builder was likely used as the primary tool to build and iterate those flows. The agentic AI voice bot increased contact-center efficiency by 3.46x, reduced total cost of ownership by 37.6 percent, and lowered average handle time by approximately 38.6 percent.
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Maruti Suzuki | Automotive | 18228 | $16.9B | India | Rezo.ai | Rezo Bot Builder | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Maruti Suzuki implemented Rezo Bot Builder to automate customer engagement across India. The deployment used agentic AI voice agents within Rezo Bot Builder to handle service appointment scheduling and warranty and promotional outreach, operating in the Chatbots and Conversational AI category.
Rezo Bot Builder was configured to power conversational flows and outbound and inbound voice automations for service booking and upsell, aligning with conversational design, voice automation, and campaign orchestration capabilities common to Chatbots and Conversational AI solutions. Operational scope targeted customer contact points and service networks across India, embedding the solution into front line customer care and service operations workflows.
Reported outcomes from the implementation include generation of approximately 8,500 leads per day and booking of approximately 600,000 appointments per month, with stated operational cost reduction of about 60% and a reduction in agent workload of around 75%.
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Spinny | Automotive | 4200 | $442M | India | Rezo.ai | Rezo Bot Builder | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Spinny deployed Rezo Bot Builder to embed AI-driven conversational analytics across its India sales and contact operations, leveraging the Chatbots and Conversational AI category for call-monitoring and lead discovery. The deployment targeted voice channel monitoring and transcript capture to improve audit coverage and front-line sales visibility.
Implementation used Rezo Bot Builder and Rezo analytics capabilities to capture call transcripts, apply intent and sentiment classification, and automatically surface salesable leads for downstream follow up. Workflow automation included flagging high intent calls and queuing them for sales review, and instrumenting audit workflows to reduce manual review effort. Configuration focused on conversation tagging, confidence scoring, and role-based dashboards for operations and sales managers.
The solution was rolled out across Spinny’s India sales teams and contact operations to ingest call recordings and text transcripts at scale, increasing call-monitoring coverage to 100 percent. Operational coverage encompassed telesales, inbound contact center queues, and audit teams, enabling consolidated conversational insights where previously monitoring was incomplete.
Governance changes centered on audit workflow standardization and operationalizing conversational insights within sales and contact center processes, producing a reported fivefold audit efficiency improvement. Spinny reported a 22 percent improvement in CSAT and approximately an 18 percent increase in hot-leads conversion following the Rezo Bot Builder deployment.
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