Local Government Ombudsman (LGO)
Local Government Ombudsman (LGO) Technographics
Local Government Ombudsman (LGO) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Local Government Ombudsman (LGO) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 177 Local Government Ombudsman (LGO) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Local Government Ombudsman (LGO) has purchased the following applications: Infor SunSystems for ERP Financial in 2016, Microsoft 365 for Collaboration in 2018, Granicus govDelivery for Citizen Engagement in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Local Government Ombudsman (LGO) is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , SmartSurvey or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Local Government Ombudsman (LGO) revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Local Government Ombudsman (LGO) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Local Government Ombudsman (LGO) Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | Touchstone Group | 2016 | 2016 |
In 2016 the Local Government Ombudsman implemented Infor SunSystems as its ERP Financial application. The deployment was delivered in parallel with upgrades to the organization’s iPOS software, creating a coordinated upgrade program for transactional and financial systems.
Configuration work centered on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, cash management and statutory reporting. Infor SunSystems was configured to support finance and corporate services workflows, standardize transaction posting and centralize the organization’s financial ledger to improve accounting controls and financial reporting processes.
Touchstone Group delivered the project through its TouchstoneFMS practice, carrying out the system upgrades for both Infor SunSystems and iPOS and implementing the integration points required to reconcile point of sale receipts with the financial ledger. TouchstoneFMS was also selected for ongoing support of both systems, providing a single point of contact for issue resolution and vendor escalation across the upgraded solutions.
The engagement established an integrated support and maintenance governance model with TouchstoneFMS as the primary service provider, aligning change requests and incident management under a single supplier relationship. The work focused on operationalizing the Infor SunSystems application across the Local Government Ombudsman’s finance operations in the United Kingdom, emphasizing application configuration and supplier-managed support rather than technology platform redesign.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Local Government Ombudsman implemented Microsoft 365 as its enterprise Collaboration platform across the organization in the United Kingdom. The deployment established Microsoft 365 as the primary collaboration application to support internal communications and document-centric workflows for staff and casework teams.
The implementation leveraged the cloud-hosted Microsoft 365 tenant model, bringing together core Collaboration capabilities such as Exchange Online mail, SharePoint Online content management, Microsoft Teams for synchronous collaboration, and OneDrive for personal file storage. Configuration emphasis aligned with standard Collaboration patterns, including shared team sites, group mailboxes, document libraries, and role-based access to collaboration spaces.
Public-facing site source code indicates Microsoft 365 artifacts are referenced on the organisation website, confirming an outward-facing presence of Microsoft 365 services. Operational coverage focused on internal business functions including communications, records and document management, and collaborative case handling rather than system-to-system integration work.
Governance was implemented at the tenant level, with administrative controls and information governance expected to manage access, retention, and external sharing consistent with Collaboration platform best practices. The approach centralized collaboration tooling under Microsoft 365, simplifying user access and administrative oversight while enabling standard Collaboration workflows across departments.
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 |
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|
Survey and Questionnaire | Collaboration |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2017 | 2017 |
In 2017, Local Government Ombudsman (LGO) implemented Granicus govDelivery. Granicus govDelivery is deployed on the LGO public website as a Citizen Engagement application to manage outbound communications and subscription workflows for constituents and stakeholders. The deployment centralizes email distribution, subscription list management, template-driven content publishing, and scheduled campaign delivery using Granicus govDelivery functionality.
The implementation emphasizes website-based audience capture and campaign orchestration, aligning with Citizen Engagement functional modules such as audience segmentation, campaign scheduling, template management, and engagement reporting. Operational ownership is oriented to communications and public affairs functions serving the United Kingdom audience, with governance modeled around consent-driven subscription workflows and content approval and publishing processes executed inside Granicus govDelivery interfaces.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Local Government Ombudsman (LGO)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Local Government Ombudsman (LGO) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Local Government Ombudsman (LGO) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Local Government Ombudsman (LGO) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Local Government Ombudsman (LGO) Technographics
Local Government Ombudsman (LGO) is a Government organization based in United Kingdom,
with around 177 employees and annual revenues of $17.0 million.
Local Government Ombudsman (LGO) operates a diverse technology stack with applications such as
Infor SunSystems, Microsoft 365 and Granicus govDelivery,
covering areas like ERP Financial, Collaboration and Citizen Engagement .
Local Government Ombudsman (LGO) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Granicus.
Local Government Ombudsman (LGO) recently adopted applications including
GoDaddy in 2021, SmartSurvey in 2020 and Pathwire Mailgun in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Local Government Ombudsman (LGO)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Local Government Ombudsman (LGO)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Local Government Ombudsman (LGO) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.