Loews Hotels
667 Madison Avenue,
New York, 10065, NY,
United States
New York, 10065, NY,
United States
1 121-252-2000
Leisure and Hospitality
Loews Hotels Technographics
Loews Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Loews Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5600 Loews Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Loews Hotels has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Paradox Olivia Chatbot for Recruiting Chatbot in 2023, Oracle OPERA Cloud PMS for Hotel Property Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Loews Hotels is running and its propensity to invest more and deepen its relationship with Oracle , Workday , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Loews Hotels revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Loews Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Loews Hotels Tech Stack and Enterprise Applications
Loews Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Loews Hotels implemented Oracle Cloud ERP. The deployment encompassed Oracle Cloud Financials ERP and Oracle Enterprise Performance Management EPM, executed through a Center of Excellence for Hotel Systems. The initiative targeted core finance functions and corporate hotel financial management across the enterprise.
The implementation included configuration of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and EPM planning and financial reporting capabilities. Oracle Cloud ERP was configured for consolidation across multiple entities, chart of accounts harmonization, automated financial close orchestration, and role based access controls to support ERP Financial operations. The project is an ERP Financial implementation of Oracle Cloud ERP and EPM aligned to hospitality finance workflows.
Governance was organized through the COE for Hotel Systems which centralized configuration standards, release management, master data stewardship, and finance process ownership across corporate finance and property accounting teams. The COE model established control points for security and change governance to align Oracle Cloud ERP and EPM with hotel financial operations. Operational coverage emphasized standardized finance workflows, period end orchestration, and centralized planning and reporting under the COE.
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Loews Hotels HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2023 | 2023 |
In 2023, Loews Hotels deployed Paradox Olivia Chatbot on its public careers website using ParadoxAI, implementing a Recruiting Chatbot to support candidate engagement. The implementation targets the talent acquisition function for hotel and hospitality roles, embedding conversational workflows on job listings and application flows. Paradox Olivia Chatbot is configured to handle initial screening dialogues, frequently asked questions, and interview scheduling coordination, reflecting common Recruiting Chatbot capabilities.
Deployment is delivered as an embedded web chatbot on the careers site and is managed by talent acquisition and digital experience teams, with configuration controls for conversational flows and scripted qualification logic. The implementation centralizes front-end candidate interaction and routes conversational leads into internal recruiting processes, with Paradox Olivia Chatbot leveraging ParadoxAI services on the website. Governance covers content updates, workflow tuning, and operational ownership for recruiting workflows and ongoing chatbot maintenance.
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Loews Hotels ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Loews Hotels expanded its Oracle OPERA Cloud PMS deployment by adding Oracle OPERA Cloud Central and Oracle Hospitality OPERA Cloud Loyalty. The Oracle OPERA Cloud PMS, classified in the Hotel Property Management category, was extended across the Loews portfolio of 27 properties in the United States to integrate additional guest and customer features.
The implementation combined the Oracle OPERA Cloud PMS core property management engine with Oracle OPERA Cloud Central for centralized profile and reservation management, and Oracle Hospitality OPERA Cloud Loyalty for loyalty enrollment and membership management. Configurations emphasized unified guest profiles, consolidated reservation workflows, front desk operations, and loyalty tier handling to support personalized guest interactions and targeted guest services.
Built within the Oracle cloud ecosystem, the deployment leverages a shared data model across OPERA modules to synchronize guest identities and loyalty status across all properties, supporting reservations, check in and guest services workflows. Integration of the Oracle OPERA Cloud PMS, Oracle OPERA Cloud Central and Oracle Hospitality OPERA Cloud Loyalty established a single operational plane for guest data and booking continuity across the estate.
Governance and process changes focused on central profile stewardship and standardized loyalty enrollment and recognition procedures, with operational ownership spanning front office, loyalty marketing and centralized operations teams. The combined Oracle OPERA Cloud PMS footprint positions Loews Hotels to enable further personalization of the guest experience across its portfolio.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Loews Hotels AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Loews Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Event Management | Collaboration |
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2025 | 2025 |
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Loews Hotels Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Loews Hotels eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Shopping Cart Management | eCommerce |
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2016 | 2016 |
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Loews Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Brand Management | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Loews Hotels EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2016 | 2016 |
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EPM | EPM |
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2017 | 2018 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Loews Hotels ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Loews Hotels TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Loews Hotels PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2022 | 2022 |
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Loews Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Loews Hotels CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Loews Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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SVP Hotel Finance | VP | Finance | |
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Chief Information Officer | CXO | IT | |
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Director of Finance | Director | Finance | |
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Director of Talent Acquisition | Director | HR | |
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Human Resources Compliance Manager | Manager | HR | |
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Vice President, Talent | VP | HR | |
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Area Director - Talent Acquisition | Director | HR | |
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Senior Director, HR Systems | Director | IT | |
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Director of Compliance | Director | Finance | |
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Senior Vice President and General Counsel | VP | Legal | |
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Vice President, Risk Management | VP | Risk | |
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Apps Being Evaluated by Loews Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Loews Hotels IT executives and key decision makers. This section highlights Loews Hotels's latest recorded technology evaluations, including FIS Digital One for Digital Banking on 2025-06-05, Salesforce Heroku for Apps Development on 2025-05-01, and Oracle Cloud EPM for EPM on 2024-10-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Loews Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-05 | Loews Hotels | Evaluated | FIS Global | FIS Digital One | Digital Banking | ERP Services and Operations |
| 2025-05-01 | Loews Hotels | Evaluated | Salesforce | Salesforce Heroku | Apps Development | PaaS |
| 2024-10-16 | Loews Hotels | Evaluated | Oracle | Oracle Cloud EPM | EPM | EPM |
| 2024-09-17 | Loews Hotels | Evaluated |
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Manufacturing ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Loews Hotels Technographics
Loews Hotels is a Leisure and Hospitality organization based in United States,
with around 5600 employees and annual revenues of $1.60 billion.
Loews Hotels operates a diverse technology stack with applications such as
Oracle Cloud ERP, Paradox Olivia Chatbot and Oracle OPERA Cloud PMS,
covering areas like ERP Financial, Recruiting Chatbot and Hotel Property Management.
Loews Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Workday.
Loews Hotels recently adopted applications including
Oracle OPERA Cloud PMS in 2025, Oracle Hospitality OPERA Sales and Event Management (OSEM) in 2025 and Paradox Olivia Chatbot in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Loews Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Loews Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Loews Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.