London, N6A 5W9, ON,
Canada
London Health Sciences Centre (LHSC) Technographics
London Health Sciences Centre (LHSC) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by London Health Sciences Centre (LHSC) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 London Health Sciences Centre (LHSC) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that London Health Sciences Centre (LHSC) has purchased the following applications: GE Healthcare Enterprise Imaging for Medical Imaging in 2009, Cisco Unified Contact Center Enterprise for Call Center, Customer Experience in 2008, Cisco IronPort Cloud Email Security for Secure Email Gateways (SEGs) in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems London Health Sciences Centre (LHSC) is running and its propensity to invest more and deepen its relationship with GE Healthcare , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing London Health Sciences Centre (LHSC) revenues, which have grown to $1.22 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for London Health Sciences Centre (LHSC) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
London Health Sciences Centre (LHSC) Tech Stack and Enterprise Applications
London Health Sciences Centre (LHSC) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GE Healthcare | Legacy | GE Healthcare Enterprise Imaging | Medical Imaging | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, London Health Sciences Centre participated as an anchor site in the Southwestern Ontario Diagnostic Imaging Network SWODIN using GE Healthcare Enterprise Imaging, deploying a regional repository as part of a Medical Imaging initiative. The 2009 announcement marked an expansion of the network and positioned LHSC to provide cross-hospital image sharing and regional clinician access through a centralized enterprise imaging platform.
The implementation used GE Healthcare Enterprise Imaging capabilities with Centricity Enterprise Archive and Centricity OneView modules to establish a diagnostic imaging repository and clinical viewer layer across participating hospitals. Functional emphasis was on enterprise archive services, clinical image access and viewing, and repository-based image management to support radiology workflows and inter-hospital collaboration.
Operational coverage extended across radiology departments and regional clinician teams within Southwestern Ontario, with LHSC acting as an anchor site for rollout governance and network coordination. The deployment enabled cross-hospital image sharing, supported regional clinician collaboration, and reduced duplicate exams as part of the inpatient and outpatient imaging exchange workflows.
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London Health Sciences Centre (LHSC) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Contact Center Enterprise | Call Center, Customer Experience | CRM | n/a | 2008 | 2009 |
In 2008 London Health Sciences Centre implemented Cisco Unified Contact Center Enterprise to centralize patient and administrative contact handling as part of a broader Call Center,Customer Experience initiative. The Cisco Unified Contact Center Enterprise deployment was integrated into an existing Cisco technology stack and positioned as the enterprise contact routing and interaction management platform for the organization.
The implementation leveraged core Cisco Unified Contact Center Enterprise capabilities including enterprise class automatic call distribution, skill based routing, interactive voice response and enterprise reporting to support healthcare contact center workflows. Configuration work focused on queue and routing definitions aligned to clinical intake, patient scheduling and administrative functions, with contact handling rules and escalation paths defined to match hospital operational processes.
Integrations were explicit and extensive, connecting Cisco Unified Contact Center Enterprise to Cisco Unified Communications Manager for call control, Cisco VG Series Gateways for trunking and PSTN connectivity, Cisco IP Phones 6000 and 7000 Series as agent endpoints, and Cisco Jabber and Cisco WebEx for unified communications and collaboration adjuncts. The contact center also operated on the network infrastructure described in the environment, including Cisco Catalyst switches, Cisco Aironet wireless access points and Cisco ASA 5500 Series security appliances, while management and monitoring used Cisco Prime Infrastructure and support services such as Cisco Network Optimization Service and Cisco Smart Net Total Care service.
Operational governance emphasized centralized contact routing policies, monitoring and service assurance, with IT operations and contact center management coordinating configuration, change control and incident response. The deployment structured agent workflows and telephony governance to align contact center functions with hospital departmental needs while using Cisco Unified Contact Center Enterprise as the authoritative routing and interaction management layer.
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London Health Sciences Centre (LHSC) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco IronPort Cloud Email Security | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2021 | 2021 |
In 2021, London Health Sciences Centre deployed Cisco IronPort Cloud Email Security. The Cisco IronPort Cloud Email Security implementation is documented on their website and functions as the institution's Secure Email Gateways (SEGs) control point for email traffic, protecting institutional mail handling across clinical and corporate communications. The deployment statement links London Health Sciences Centre, Cisco IronPort Cloud Email Security, and the Secure Email Gateways (SEGs) category to the organization's email security posture.
Cisco IronPort Cloud Email Security was configured to provide standard SEG capabilities including anti-spam and anti-malware filtering, anti-phishing detection, policy-based content and attachment controls, TLS mail transit encryption, quarantine management, and centralized administrative policy controls. Operational governance is organized around centralized policy administration and quarantine workflows, with security teams using the cloud management console to tune policies and manage incident review. This configuration aligns the application, Secure Email Gateways (SEGs), and LHSC business function of email security for both clinical and administrative communications.
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IT Decision Makers and Key Stakeholders at London Health Sciences Centre (LHSC)
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Apps Being Evaluated by London Health Sciences Centre (LHSC) Executives
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