Altrincham, WA14 5XS,
United Kingdom
Lookers Plc Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lookers Plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6030 Lookers Plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lookers Plc has purchased the following applications: Microsoft 365 for Collaboration in 2019, Cornerstone Platform CMS for Content Management in 2018, Kerridge CRM for CRM in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lookers Plc is running and its propensity to invest more and deepen its relationship with Microsoft , Facebook , Cornerstone Platform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lookers Plc revenues, which have grown to $5.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lookers Plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone Platform | Legacy | Cornerstone Platform CMS | Content Management | Content Management | n/a | 2018 | 2018 |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kerridge Commercial Systems Limited | Legacy | Kerridge CRM | CRM | CRM | n/a | 2010 | 2010 |
In 2010, Lookers Plc implemented Kerridge CRM as a CRM solution to centralize customer interactions for its motor retail operations. The deployment targeted sales administration, accounts liaison, and customer service workflows across the group to reinforce customer satisfaction as a business priority.
Kerridge CRM was configured to support the sales team by managing all sales administration and routing queries to the accounts department, while logging internal and customer queries for resolution. Functional capabilities implemented included contact management, complaint tracking, structured invoicing procedure enforcement, and campaign-driven customer contact to promote upcoming services.
Operationally the system orchestrated handoffs between sales and accounts departments and provided structured workflows to ensure work was completed to monthly deadlines. The platform was used by staff responsible for customer follow-up, complaint resolution, and proactive outreach to existing customers to verify service satisfaction.
Governance emphasized monitoring and process ownership, with responsibilities assigned to sales administration and accounts liaison roles, escalation paths for complaints, and routine verification steps for accurate invoicing. The implementation embedded Kerridge CRM into day-to-day operational processes supporting sales, accounts, and customer service functions across Lookers Plc.
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CRM | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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