Vasteras, 722 13,
Sweden
Loopia Technographics
Loopia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Loopia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Loopia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Loopia has purchased the following applications: Teamtailor ATS for Recruiting, Applicant Tracking System in 2021, Puzzel Contact Centre for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Loopia is running and its propensity to invest more and deepen its relationship with Teamtailor , Puzzel , BloomReach Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Loopia revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Loopia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Loopia Tech Stack and Enterprise Applications
Loopia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Loopia deployed Teamtailor ATS on its corporate website to centralize recruiting activities. The implementation uses Teamtailor ATS within the Recruiting,Applicant Tracking System category to host a public careers site, publish job postings, and capture candidate applications directly from the Loopia website, supporting HR and Talent Acquisition for the Sweden-based professional services firm with about 300 employees.
Configuration emphasized core Applicant Tracking System modules including job requisition management, candidate pipelines, interview stage orchestration, and role based access controls for recruiters and hiring managers. Integrations are centered on the embedded careers page feeding candidate records into the Teamtailor ATS instance, consolidating applicant data and activity streams within the platform. Governance was implemented through defined hiring workflows and permissions to standardize pipeline progression and data access across HR and hiring teams. The deployment architecture therefore prioritizes a web embedded careers layer tied to Teamtailor ATS for operational hiring and candidate lifecycle management.
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Loopia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Loopia deployed Puzzel Contact Centre. Loopia uses Puzzel Contact Centre, a Call Center application, embedded on its public website to capture inbound customer interactions for its professional services operations in Sweden. The implementation routes web-originated contacts into agent queues and exposes contact capture widgets on web pages for click-to-call and web chat initiation.
Configuration centers on core Call Center capabilities within Puzzel Contact Centre, including contact routing rules, agent desktop interfaces, real-time supervisor dashboards, and historical reporting for queue performance. The deployment leverages multichannel queuing and supervisor monitoring to align agent workflows with web-sourced contacts, using session and queue management typical of enterprise contact center suites.
Operational coverage focuses on Loopia customer service and technical support teams, with agents accessing Puzzel Contact Centre through browser-based interfaces tied to the website capture layer. Integrations explicitly include the on-site website capture and routing mechanism that forwards interactions into Puzzel Contact Centre queues, consolidating web channels into the contact center workflow.
Governance and rollout emphasis was on centralized queue and role configuration, role-based access for supervisors, and phased adoption across support groups to standardize handling of web-initiated requests. The implementation links Loopia, Puzzel Contact Centre, the Call Center application, and customer support functions into a single operational flow.
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Loopia
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Apps Being Evaluated by Loopia Executives
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