Kuala Lumpur, 47400,
Malaysia
L'Oreal Malaysia Technographics
L'Oreal Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by L'Oreal Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 L'Oreal Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that L'Oreal Malaysia has purchased the following applications: Jumper.ai for Chatbots and Conversational AI in 2020, Algolia Search for Application, Web and Enterprise Search in 2020, New Relic APM for Application Performance Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems L'Oreal Malaysia is running and its propensity to invest more and deepen its relationship with Vonage , Algolia , Vimeo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing L'Oreal Malaysia revenues, which have grown to $158.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for L'Oreal Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
L'Oreal Malaysia Tech Stack and Enterprise Applications
L'Oreal Malaysia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vonage | Legacy | Jumper.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Loreal Malaysia used Jumper.ai in the Chatbots and Conversational AI category to execute a 12 hour Facebook Live virtual beauty festival as a marketing, CRM and direct to consumer conversational commerce initiative. The Jumper.ai implementation drove more than 17,000 chats, reached 2.6 million people and produced a four times increase in sales versus the daily average during the event, as documented by the vendor.
The deployment used Jumper.ai modules Facebook Live Engagement, Automated Assistant, Live Chat Actions and Commerce Engine to orchestrate real time engagement and commerce workflows. Facebook Live Engagement managed live stream interaction and entry points into conversation flows, the Automated Assistant handled scripted and contextual chat responses, Live Chat Actions enabled in chat product selection and offers, and the Commerce Engine captured order data and payment handoff for direct to consumer transactions.
Operational coverage was focused in Malaysia and centered on marketing, e commerce and CRM teams, with the event functioning as an online, event based conversational commerce deployment. The solution integrated with Facebook Live as the engagement channel and scaled to handle the reported chat volume, reflecting a cloud hosted conversational commerce architecture typical for Jumper.ai implementations.
Governance and rollout were organized around a single large scale event, requiring mapped chat-to-order workflows and integrated moderation and order routing between marketing and commerce operations. Outcomes reported by the vendor include the chat volume, audience reach and the four times sales uplift for the duration of the Facebook Live festival.
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L'Oreal Malaysia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
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Video Editing | Content Management |
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2016 | 2016 |
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L'Oreal Malaysia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
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L'Oreal Malaysia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2013 | 2013 |
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L'Oreal Malaysia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at L'Oreal Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by L'Oreal Malaysia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||