Lowe's Canada
220 Chemin du Tremblay,
Boucherville, J4B 8H7, QC,
Canada
Boucherville, J4B 8H7, QC,
Canada
1 888-985-6937
Retail
Lowe's Canada Technographics
Lowe's Canada Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lowe's Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26000 Lowe's Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lowe's Canada has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2011, CashierPRO for Point Of Sale in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lowe's Canada is running and its propensity to invest more and deepen its relationship with UKG , CashierPRO , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lowe's Canada revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lowe's Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lowe's Canada Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2011 | 2011 |
In 2011, Lowe's Canada implemented UKG Workforce Central (ex Kronos Workforce Central) to address core Workforce Management requirements. The UKG Workforce Central deployment was executed as a Kronos Workforce Central program focused on scheduling and time and attendance management, providing centralized scheduling and automated time capture capabilities for Lowe's Canada retail operations.
The implementation emphasized core scheduling and timekeeping modules, including roster and shift management, rule-based time and attendance processing, exception handling, and manager and employee self-service for schedule adjustments and timecard corrections. Governance concentrated on standardized scheduling policies and timekeeping procedures to enforce labor rules and reduce manual coordination, aligning the deployment with standard Workforce Management operational workflows.
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Workforce Scheduling | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CashierPRO | Legacy | CashierPRO | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Lowe's Canada deployed CashierPRO as its Point Of Sale application to standardize checkout and payment terminal capabilities across dealer stores. The implementation targeted in-store transaction processing and terminal provisioning, with coordination to install terminals and PIN pads directly at dealer locations with Desjardin and CashierPRO technicians.
CashierPRO was configured to support core Point Of Sale functional workflows, including transaction capture, payment routing to PCI compliant terminals, returns and credit handling, and cashier session management. Configuration work emphasized terminal integration and cashier workflow orchestration to align store-level checkout processes with centralized retail operations.
Operational integration focused on cross‑functional handoffs rather than tight application-to-application ETL, with store-level POS hardware and workflows feeding downstream finance and operations processes. Staff coordinated order fulfillment with Distribution Centres, routed invoice and credit note activity into Oracle e-business suite for accounts payable reconciliation, and used SAP Concur for travel and expense workflows, while maintaining the Retailers Data Repository and Zone Ace-Net ordering support.
Governance and rollout included maintaining an updated Store List and contact directories, training district managers on the POS and ordering portals, monthly reconciliation of store charges with Accounts Payable, and management of warranty claims and dealer credits through established workflows. CashierPRO served as the operational checkout layer for dealer stores, integrating hardware provisioning, cashier processes, and finance handoffs into Lowe's Canada retail operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Lowe's Canada implemented LivePerson Conversational Cloud. The LivePerson Conversational Cloud is deployed on the Lowe's Canada website to deliver customer-facing conversational experiences at product pages, during checkout, and for post-purchase support, aligning with the Chatbots and Conversational AI category.
Configuration emphasized chatbot engines, intent recognition, session orchestration, proactive messaging, and agent handoff capabilities. The implementation includes conversational scripting, runtime session management, routing rules, and staged escalation to human agents, reflecting standard functional modules for Chatbots and Conversational AI platforms.
The solution is embedded in the web front-end and operates across the Lowe's Canada digital storefront and customer service touchpoints, supporting e-commerce and support workflows. Specific backend system integrations are not detailed in public sources, so operational coverage is described at the website channel and customer service functions.
Governance focused on conversational design standards, escalation and routing policies, and iterative content and script updates coordinated between web operations, customer service, and merchandising teams. Ongoing management centers on dialogue optimization and routing configuration to maintain alignment with site merchandising and support objectives.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2021 | 2021 |
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Warehouse Management | SCM |
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2008 | 2009 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lowe's Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Lowe's Canada Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Lowe's Canada Technographics
Lowe's Canada is a Retail organization based in Canada,
with around 26000 employees and annual revenues of $4.00 billion.
Lowe's Canada operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), CashierPRO and LivePerson Conversational Cloud,
covering areas like Workforce Management, Point Of Sale and Chatbots and Conversational AI.
Lowe's Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, CashierPRO and LivePerson.
Lowe's Canada recently adopted applications including
Narvar Track in 2021, Microsoft Azure Monitor in 2021 and Kinetic Commerce Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lowe's Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lowe's Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lowe's Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.