Lufthansa InTouch
Ullsteinstr. 138, Haus 1A,
Berlin, 12109,
Germany
Berlin, 12109,
Germany
49 30 40 5708 102
Aerospace and Defense
Lufthansa InTouch Technographics
Lufthansa InTouch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lufthansa InTouch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Lufthansa InTouch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lufthansa InTouch has purchased the following applications: Atlassian Jira Ops for Incident Management in 2017, Usercentrics Consent Management Platform (CMP) for Governance, Risk and Compliance in 2021, SS&C Blue Prism for Robotic Process Automation in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lufthansa InTouch is running and its propensity to invest more and deepen its relationship with Atlassian , Usercentrics , SS&C Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lufthansa InTouch revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lufthansa InTouch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lufthansa InTouch Tech Stack and Enterprise Applications
Lufthansa InTouch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Ops | Incident Management | ITSM | n/a | 2017 | 2017 |
In 2017, Lufthansa InTouch implemented Atlassian Jira Ops for Incident Management. The deployment focused on centralizing first and second level support workflows for incident and problem reporting across the Germany-based firm.
Atlassian Jira Ops was configured to support core incident management modules including incident intake and ticket creation, triage and prioritization, escalation workflows, and incident lifecycle tracking with status updates and collaborative incident response capabilities. The implementation consolidated reporting flows handled across multiple incident tools such as HP ALM and ACSP, and integrated Atlassian Jira Ops with those existing toolchains to provide a single operational workspace for support teams.
Operational scope covered first and second level support and adjacent operations teams within Lufthansa InTouch, with governance changes that standardized incident classification, defined escalation matrices, and clarified handoff procedures between support tiers. The configuration emphasized workflow automation for routing and escalation, and used Atlassian Jira Ops collaboration features to coordinate incident response and streamline problem reporting.
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Lufthansa InTouch TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usercentrics | Legacy | Usercentrics Consent Management Platform (CMP) | Governance, Risk and Compliance | TRM | n/a | 2021 | 2021 |
In 2021, Lufthansa InTouch deployed the Usercentrics Consent Management Platform (CMP) as part of its Governance, Risk and Compliance implementation on its public website. The Usercentrics Consent Management Platform (CMP) was embedded into the web layer to capture visitor consent, present a consent banner and preference center, and record consent events into a centralized consent store for auditability. This deployment is scoped to the corporate website and aligns with standard consent management workflows for web properties.
Configuration work centered on policy and purpose definitions, granular consent capture, client side script control to enforce consent states, and persistent consent logging to support compliance processes. Operational coverage touches marketing, IT and legal privacy operations through coordinated consent governance and workflow adjustments to handle preference changes and consent exceptions, with governance routing and auditability designed into the web consent lifecycle.
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Lufthansa InTouch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SS&C Technologies | Legacy | SS&C Blue Prism | Robotic Process Automation | PaaS | NEOOPS | 2020 | 2020 |
In 2020, Lufthansa InTouch deployed SS&C Blue Prism as a Robotic Process Automation solution to handle an unprecedented surge in customer requests for flight alterations, cancellations and refunds driven by the COVID-19 crisis. The implementation was executed in partnership with NEOOPS and focused on rapid automation of high-volume ticketing workflows within Lufthansa InTouch, the airline's customer service and operational solutions provider.
The technical design centered on a custom Blue Prism digital workforce, initially instantiated as six digital workers that operate 24/7 to process ticketing transactions. SS&C Blue Prism digital workers automated repetitive tasks across ticket alteration, cancellation and refund sequences, and were configured to pass work seamlessly between automated scripts and human agents to complete rebookings or funds disbursement.
Operational scope was concentrated in Lufthansa InTouch customer service and operations functions, where automated bots were embedded into existing support workflows to reduce backlog and improve processing throughput. Integrations were executed at the workflow level to enable human digital handoff and to orchestrate end to end ticketing transactions, while preserving agent intervention points for exceptions and complex cases.
Governance and rollout were collaborative between Lufthansa InTouch and NEOOPS, emphasizing rapid deployment, monitoring and operational controls for the Blue Prism digital workforce. The deployment processed over 100,000 customer transactions and established SS&C Blue Prism as a proof point for scaling Robotic Process Automation across the organization.
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Lufthansa InTouch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lufthansa InTouch
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Lufthansa InTouch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lufthansa InTouch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lufthansa InTouch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lufthansa InTouch Technographics
Lufthansa InTouch is a Aerospace and Defense organization based in Germany,
with around 700 employees and annual revenues of $100.0 million.
Lufthansa InTouch operates a diverse technology stack with applications such as
Atlassian Jira Ops, Usercentrics Consent Management Platform (CMP) and SS&C Blue Prism,
covering areas like Incident Management, Governance, Risk and Compliance and Robotic Process Automation.
Lufthansa InTouch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Atlassian, Usercentrics and SS&C Technologies.
Lufthansa InTouch recently adopted applications including
Usercentrics Consent Management Platform (CMP) in 2021, SS&C Blue Prism in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lufthansa InTouch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lufthansa InTouch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lufthansa InTouch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.