NEOOPS
River Garden II, Rohanske nabrezi 23 A,
Prague, 186 00,
Czech Republic
Prague, 186 00,
Czech Republic
420 602 585 309
Professional Services
NEOOPS
List of Software Implementations where NEOOPS is Reseller or System Integrator
NEOOPS, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NEOOPS collaboration with software players such as SS&C Technologies empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where NEOOPS is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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IHG Hotels & Resorts | Leisure and Hospitality | 13462 | $4.6B | United Kingdom | SS&C Technologies | SS&C Blue Prism | Robotic Process Automation | 2016 |
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Lufthansa InTouch | Aerospace and Defense | 700 | $100M | Germany | SS&C Technologies | SS&C Blue Prism | Robotic Process Automation | 2020 |
In 2020, Lufthansa InTouch deployed SS&C Blue Prism as a Robotic Process Automation solution to handle an unprecedented surge in customer requests for flight alterations, cancellations and refunds driven by the COVID-19 crisis. The implementation was executed in partnership with NEOOPS and focused on rapid automation of high-volume ticketing workflows within Lufthansa InTouch, the airline's customer service and operational solutions provider.
The technical design centered on a custom Blue Prism digital workforce, initially instantiated as six digital workers that operate 24/7 to process ticketing transactions. SS&C Blue Prism digital workers automated repetitive tasks across ticket alteration, cancellation and refund sequences, and were configured to pass work seamlessly between automated scripts and human agents to complete rebookings or funds disbursement.
Operational scope was concentrated in Lufthansa InTouch customer service and operations functions, where automated bots were embedded into existing support workflows to reduce backlog and improve processing throughput. Integrations were executed at the workflow level to enable human digital handoff and to orchestrate end to end ticketing transactions, while preserving agent intervention points for exceptions and complex cases.
Governance and rollout were collaborative between Lufthansa InTouch and NEOOPS, emphasizing rapid deployment, monitoring and operational controls for the Blue Prism digital workforce. The deployment processed over 100,000 customer transactions and established SS&C Blue Prism as a proof point for scaling Robotic Process Automation across the organization.
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IT Decision Makers and Key Stakeholders at NEOOPS
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Buyer Intent: Companies Evaluating NEOOPS Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NEOOPS software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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NEOOPS System Integrator / VAR Profile
NEOOPS is a system integrator and technology consulting firm headquartered in Prague, Czech Republic, with approximately 40 employees and annual revenues of $5M.
NEOOPS implements and supports enterprise applications across markets such as PaaS.
APPS RUN THE WORLD tracks 2 verified NEOOPS software implementations across industries and regions, including: IHG Hotels & Resorts where NEOOPS implemented SS&C Blue Prism, and Lufthansa InTouch where NEOOPS implemented SS&C Blue Prism.
NEOOPS has a strategic VAR/SI partnership with SS&C Technologies, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing NEOOPS partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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