Lux Research
100 Franklin St., 8th Floor,
Boston, 2110, MA,
United States
Boston, 2110, MA,
United States
1 AÂ 617-502-5300
Professional Services
Lux Research Technographics
Lux Research Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lux Research and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Lux Research employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lux Research has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, Oracle Netsuite OpenAir for Professional Services Automation in 2012, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lux Research is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Zoominfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lux Research revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lux Research intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lux Research Tech Stack and Enterprise Applications
Lux Research ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Lux Research implemented Oracle NetSuite ERP as a cloud-native ERP Financial solution to centralize its finance and accounting platform. The deployment emphasized core financial modules including general ledger, accounts payable, accounts receivable, fixed asset accounting, and consolidated financial reporting, configured to support professional services billing and revenue recognition workflows. The architecture followed the multi-tenant cloud model associated with Oracle NetSuite ERP, sized and configured for a mid-market professional services firm of approximately 150 employees operating in the United States.
Configuration work prioritized a unified chart of accounts, period close automation, role-based access controls, and audit-ready accounting rules to strengthen corporate finance controls. Modules were set up to manage billing and collections for project-based engagements, expense management, and fixed asset depreciation schedules, with management reporting and dashboarding for month end processes. Governance and rollout focused on documented accounting configurations, standardized close workflows, and user access governance across finance teams, delivered in phased stages across business units in the United States.
|
Lux Research ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Lux Research implemented Oracle Netsuite OpenAir as its Professional Services Automation solution. The rollout targeted the firm’s project-based service delivery framework for a 150 person professional services organization in the United States, centralizing project lifecycle management, resource allocation, and time capture under a single cloud application.
Configuration work emphasized Professional Services Automation capabilities including project management, resource management, time and expense capture, billing and invoicing rules, and project accounting. Oracle Netsuite OpenAir was configured to support project planning and scheduling, utilization and capacity tracking, time approval workflows, and configurable billing and revenue recognition rules consistent with PSA operational practices.
Deployment followed a cloud-first architecture and a cross-departmental operational scope, with primary ownership by professional services delivery and finance functions. Governance centered on role based access, standardized project and timesheet approval processes, and a PMO led rollout cadence to align operational workflows and reporting. The implementation positioned Oracle Netsuite OpenAir as the centralized system of record for project, resource, and billing data within Lux Research’s Professional Services Automation environment.
|
Lux Research AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Lux Research deployed Hubspot Live Chat on its public website, establishing a real time conversational layer for inbound visitor engagement. The deployment uses Hubspot Live Chat and aligns with Chatbots and Conversational AI capabilities for real time messaging and lead capture. The implementation focused on web based inquiry handling as a front line channel supporting marketing and client engagement functions.
The implementation embedded the HubSpot hosted script and conversational widget into the site front end to present contextual greetings and capture contact details. Configuration work centered on chat workflows, canned responses, and routing rules to escalate conversations to human agents when required. Hubspot Live Chat was set up to capture transcripts and provide session level reporting typical of the Chatbots and Conversational AI category.
Ongoing administration is performed through the HubSpot account admin UI, enabling marketing or digital teams to update messaging, adjust routing, and manage conversation handoffs. Operational coverage remained site wide on luxresearchinc.com and supported visitor qualification and initial client intake workflows for the company.
|
Lux Research Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Lux Research CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
Lux Research ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
Lux Research PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2012 | 2012 |
|
Lux Research IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Lux Research CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Lux Research
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CEO | CXO | Finance | |
|
|
|
Director of Operations | Director | Finance | |
|
|
|
Director, Marketing & Client Services | Director | Customer Service | |
|
|
|
CFO | CXO | Finance | |
|
|
|
VP Strategic Business Development | VP | Sales | |
|
|
|
Chief Research Officer | CXO | Finance | |
|
Apps Being Evaluated by Lux Research Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lux Research IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lux Research digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Lux Research Technographics
Lux Research is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
Lux Research operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Oracle Netsuite OpenAir and Hubspot Live Chat,
covering areas like ERP Financial, Professional Services Automation and Chatbots and Conversational AI.
Lux Research has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and HubSpot.
Lux Research recently adopted applications including
Zoominfo Platform in 2022, HubSpot CMS in 2021 and HubSpot Ads in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lux Research’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lux Research’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lux Research technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.