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M S Raiaiah Hospitals
Location
New Bel Road Gokula Extension,
Bangalore, 560054,
India
Website
https://www.msrmh.com/
Phone
n/a
Artw industry
Healthcare
Employee
Revenue

M S Raiaiah Hospitals Technographics

M S Raiaiah Hospitals Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by M S Raiaiah Hospitals and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 M S Raiaiah Hospitals employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that M S Raiaiah Hospitals has purchased the following applications: Collect.chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, MCube MCONNECT for Customer Engagement in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems M S Raiaiah Hospitals is running and its propensity to invest more and deepen its relationship with Collect.chat , Microsoft , MCube or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing M S Raiaiah Hospitals revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for M S Raiaiah Hospitals intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

M S Raiaiah Hospitals Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collect.chat Legacy Collect.chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
PBX, VoiP and Phone Systems Collaboration 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
MCube Legacy MCube MCONNECT Customer Engagement CRM n/a 2020 2020
In 2020, M S Raiaiah Hospitals implemented MCube MCONNECT, a Customer Engagement solution, to establish a cloud hosted contact centre and IVR environment for patient call routing, ambulance dispatch and call tracking during the COVID-19 period. The deployment targeted the hospital call centre and emergency response workflows, aligning the application with patient services and ambulance operations rather than back office systems. MCube MCONNECT was configured to deliver cloud telephony and IVR scripting for automated triage, queue management for contact centre agents, and call tracking instrumentation. The case material supports inferred use of the MCONNECT omnichannel module given MCube's description of cloud telephony and CRM integrations, so functional modules implemented include omnichannel routing, IVR automation, call recording and dispatcher workflow orchestration. Integrations described in the case study include CRM integration and telephony consolidation into the cloud hosted contact centre, enabling synchronous routing between inbound patient calls and ambulance dispatch workflows. Operational coverage focused on the hospital's patient-facing call centre and ambulance dispatch function, affecting clinical intake and emergency logistics. Governance and rollout emphasized IVR script configuration and runtime operational control by call centre supervisors to support COVID-19 surge conditions. Outcomes reported by MCube include higher pickup rates and approximately 30 percent productivity improvement in call handling after the MCube MCONNECT implementation.
Interactive Voice Response (IVR) CRM 2020 2020
Tag Management CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2016 2016
IT Decision Makers and Key Stakeholders at M S Raiaiah Hospitals
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by M S Raiaiah Hospitals Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD M S Raiaiah Hospitals Technographics

M S Raiaiah Hospitals is a Healthcare organization based in India, with around 25 employees and annual revenues of $1.0 million.

M S Raiaiah Hospitals operates a diverse technology stack with applications such as Collect.chat, Microsoft 365 and MCube MCONNECT, covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.

M S Raiaiah Hospitals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Collect.chat, Microsoft and MCube.

M S Raiaiah Hospitals recently adopted applications including Collect.chat in 2021, MCube Softphone in 2020 and MCube MCONNECT in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of M S Raiaiah Hospitals’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates M S Raiaiah Hospitals’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete M S Raiaiah Hospitals technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.