Sao Bernardo do Campo, 09750-730,
Brazil
M4Law Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by M4Law and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 M4Law employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that M4Law has purchased the following applications: TomTicket for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems M4Law is running and its propensity to invest more and deepen its relationship with TomTicket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing M4Law revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for M4Law intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TomTicket | Legacy | TomTicket | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, M4Law implemented TomTicket as a centralized client support portal for its document-management and legaltech services in Brazil, placing the application within the Customer Support category. The deployment centralizes incoming client inquiries to manage ticket creation and ticket tracking through a unified interface.
TomTicket is used to operate core customer support capabilities including ticket creation, ticket tracking, and a knowledge-base driven self-service layer drawn from M4Law's published KB content. Configuration and usage patterns indicate focus on helpdesk workflows, ticket lifecycle management, priority routing, and knowledge-base article management to standardize responses for legal services clients.
The implementation covers client-facing support teams across M4Law's Brazil operations and is aligned with its document-management service lines, enabling case-level visibility for customer support and service delivery functions. Operational coverage centers on support and knowledge management for external clients rather than internal HR or finance workflows.
Governance for TomTicket emphasizes centralized ticket intake, formalized escalation paths, and ongoing KB curation to enforce consistent response protocols for legaltech customers. Rollout and operational ownership are located within M4Law's customer support organization, with the knowledge base used as the primary means to document and scale support procedures.
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